Summary
Overview
Work History
Education
Skills
License & Equipment Certification
Timeline
Generic

Willie Felder

Keyes,CA

Summary

Punctual, Reliable and dedicated to teamwork who is Experienced and Competent in filling, handling, and transporting Hazardous Materials. Hardworking and Resourceful member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Diligent Warehouse member offering numerous years of experience, adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Dependable Driver with eye on safe operations when picking up and delivering materials to various locations. Well-trained individual inspecting trucks before and after trips to check for defects. Confident Driver following all DOT procedures and completing hazardous materials shipping manifests for every delivery. Customer service & management experience with inbound and outbound customer service. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.

Overview

20
20
years of professional experience

Work History

Dockworker/Hot Shot Driver

Modesto Welding Supply
01.2022 - Current
  • Pumping and Filling Hazardous gas Cylinders and Dewars
  • Monitor Equipment gauges and displays for proper filling operations and limits.
  • Use forklift to ship and receive cylinder pallets and materials
  • Load/Unload trucks and flatbeds with hazardous cylinders/dewars
  • Maintain a clean and safe dock for medical grade, flammable, and non flammable gas cylinders
  • Deliver Hazardous Materials and hard goods to customers and Job Sites, using up to 3 different size straight trucks (Non over 26,000lb)
  • Determine best routes for driving to customer location and sites.
  • Handle urgent requests efficiently, prioritizing tasks based on customer needs and deadlines.
  • Maintain strong and professional relationship with customers and currents needs.

Pro Sales Specialist/ Delivery

Lowes
03.2020 - 04.2021
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained current knowledge of available installations, product promotions and Financing offerings in order to maximize sales opportunities.
  • Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
  • Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
  • Used Forklift to Unload and Load Lumber and Concrete shipments.
  • Utilized power equipment to stock bulky and heavy items.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Plumbing Department Manager

Lowes
02.2016 - 03.2020
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Initiated task schedule to associates based upon individual strengths and familiarity with outlined work plan for the week.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.

Appliance/Plumbing/Flooring Sales Specialist

Lowes
02.2006 - 01.2016
  • Engaged customers using personal interactions and people skills to determine which appliances best fit needs and preferences.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Utilized Order picker to pull and stage appliances.
  • Used power equipment to load and unload customers
  • Learned specifications, advantages and disadvantages to over 9 competing brands to make best recommendation to individual customers.
  • Followed up with vendors and customers to resolve delivery orders quickly.
  • Maintained product knowledge to assist and educate customers on options available.

Unloader/Night Stocker

Lowes
05.2004 - 01.2006
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Stocked incoming freight into to designated shelf locations, and placed over flow freight into top stock.

Education

High School Diploma -

Temecula Valley High School
Temecula Ca

Skills

  • CDL Class C License/ Hazmat Endorsement
  • Power Equipment Operations (Forklift, Order picker, Reach lift truck)
  • Hazardous Materials Handling and Transport
  • Shipping and receiving
  • Compressed Gas Handling and Management
  • Loading and Unloading Trailers and Trucks
  • Pumping and Filling Hazardous Cylinders/Dewars
  • Delivery Scheduling
  • Clean driving record
  • Sales
  • Point of sales systems
  • Customer Service/ Customer relations

License & Equipment Certification

CDL License Class C/ w Hazmat Endorsement


Certification for the Following equipment:

1. Gas forklift

2. Order Picker

3. Reach truck lift




Timeline

Dockworker/Hot Shot Driver

Modesto Welding Supply
01.2022 - Current

Pro Sales Specialist/ Delivery

Lowes
03.2020 - 04.2021

Plumbing Department Manager

Lowes
02.2016 - 03.2020

Appliance/Plumbing/Flooring Sales Specialist

Lowes
02.2006 - 01.2016

Unloader/Night Stocker

Lowes
05.2004 - 01.2006

High School Diploma -

Temecula Valley High School

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