Willie Hanon

Provide public transportation for people with disabilities.

Dart Paratransit is an original destination,door to door, public transportation for people with disabilities, who are unable to use DART fixed route buses or trains.

• Adjusted machine settings to accommodate different items and packaging materials.
• Utilized adhesive labels and other materials to package items.
• Labeled containers, container tags or products.
• Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
• Assembled boxes, cartons and containers to package items.
• Cleaned and maintained production area and equipment.
• Inspected items for defects and damage.
• Loaded items onto conveyor belts and pallets.

• Educated customers on different promotions, spirits and wines to facilitate buying decisions.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Successfully avoided time delivery delays by carefully planning best routes.
• Filled out load paperwork and DOT-mandated log books.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Loaded truck and properly secured items to prevent damage for deliveries.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed senior-level personnel working in marketing and sales capacities.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Achieved results by working with staff to meet established targets.
• Monitored workflow to improve employee time management and increase productivity.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Created and managed project plans, timelines and budgets.
• Developed and implemented customer service policies to enhance satisfaction.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.