Willie Hardy Jr.
Summary
Strategic Operations Liaison Manager with over six years in operational management and conflict resolution. Expertise in policy compliance, customer relationship management, and process improvement. Proven ability to develop effective strategies that enhance communication between teams, foster productive relationships, and elevate guest experiences. Strong problem-solving and leadership skills drive operational efficiency and team cohesion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operation Liasion Manager
Meps
Pittsburgh
03.2016 - 02.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured that all activities were conducted according to established policies and procedures.
Bellmen
Wyndham Grand Hotel
Pittsburgh
09.2014 - 03.2016
- Assisted guests with luggage and provided exceptional customer service.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Delivered messages and packages promptly to guest rooms and areas.
- Provided directions and local information to enhance guest experience.
- Supported front desk staff during busy check-in and check-out periods.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH01-1977
Some College (No Degree) - Private Police Training
Case Western Reserve University
Cleveland, OHSkills
- Operational oversight
- Operational management
- Process improvement
- Policy compliance
- Regulatory knowledge
- Customer relationship management
- Change management
- Leadership development
- Time management
- Conflict resolution
- Teamwork
- Interpersonal relations
Certification
- cdl truck driver
Timeline
Operation Liasion Manager
Meps
03.2016 - 02.2022
Bellmen
Wyndham Grand Hotel
09.2014 - 03.2016
High School Diploma -
Cleveland Heights High School
Some College (No Degree) - Private Police Training
Case Western Reserve University