Willie Harrison
Huntsville
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
2008
2008
years of post-secondary education
Work History
Assistant Manager
Papa Johns
Harvest
08.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
Area Manager
Domino's Pizza
Huntsville
12.2022 - 07.2024
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
General Manager
Domino's Pizza
Houston
09.2004 - 12.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Sales Associate
Mister Car Wash
Houston
11.2015 - 06.2018
- Provided accurate information about products, prices and services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
Alief Taylor High School
Houston, TXSkills
- Operational strategy
- Customer service
- Performance metrics
- Team building
- Time management
- Attention to Detail
- Cost control
Timeline
Assistant Manager
Papa Johns
08.2024 - Current
Area Manager
Domino's Pizza
12.2022 - 07.2024
Sales Associate
Mister Car Wash
11.2015 - 06.2018
General Manager
Domino's Pizza
09.2004 - 12.2022
Alief Taylor High School