Willie Henderson
Milwaukee,United States
Summary
Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Installation Technician
Geek Squad - Best Buy
Milwaukee, WI
01.2021 - 04.2024
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
- Provided excellent customer service, addressing questions and concerns during the installation process.
Delivery Driver
AdvaCare
01.2019 - 01.2021
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Delivery Driver
Sizewise Medical Rentals
Milwaukee, WI
01.2017 - 01.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Picker
Power Products
Menomonee Falls, WI
08.2015 - 01.2017
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Reduced lost time due to misplaced products by implementing an effective labeling system within the warehouse.
- Collaborated with quality control teams to ensure customer satisfaction by delivering error-free orders consistently.
Education
High School Diploma -
Kettle Moraine Technical College
Fond Du Lac, WI05.2014
Skills
- Diagnostic abilities
- Installation planning
- Repair services
- Specialty tools
- Troubleshooting
- Project Management
- Quality Assurance
- Customer Service
- Diagnostic Testing
- Software configuration
- Power Tools Operation
- Network Connectivity
Timeline
Installation Technician
Geek Squad - Best Buy
01.2021 - 04.2024
Delivery Driver
AdvaCare
01.2019 - 01.2021
Delivery Driver
Sizewise Medical Rentals
01.2017 - 01.2019
Picker
Power Products
08.2015 - 01.2017
High School Diploma -
Kettle Moraine Technical College