Summary
Overview
Work History
Education
Skills
Timeline
Generic

Will Holmes

Sacramento,CA

Summary

Dedicated professional with extensive experience in technical support and customer service. Demonstrated success in resolving complex issues and ensuring compliance in dangerous goods handling. Ready to leverage strong problem-solving skills to enhance operational efficiency.

Overview

13
13
years of professional experience

Work History

Dangerous Goods Agent

Federal Express
Sacramento, California
09.2022 - Current
  • Ensured compliance with federal, state, and local laws governing dangerous cargo shipments, minimizing risks associated with hazardous materials.
  • Directed items using computer-controlled keyboards and scanning equipment according to established routing schemes, optimizing mail-sorting processes.
  • Coordinated with team members to handle shipments promptly, contributing to overall operational efficiency.

Help Desk Technician (Remote)

Gateway Wireless Systems
Atlanta, Georgia
03.2013 - 08.2022
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Resolved customer inquiries in a timely manner while providing excellent customer service.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Customer Service Representative

NorthStar Wireless
Jackson, Mississippi
06.2013 - 02.2019
  • Resolved customer complaints by troubleshooting issues and effectively communicating solutions.
  • Processed orders and managed billing inquiries to ensure timely customer service.
  • Collaborated with other departments to resolve complex problems and deliver customer-focused solutions.

Education

Bachelor of Arts - Technical Communication

University of Central Florida
Orlando, FL
05-2022

Technical Certificate - Computer Information Technology Specialist

Valencia College
Orlando, FL
12-2020

Skills

  • Technical support
  • Remote troubleshooting
  • Programming languages
  • Network support
  • Software installation
  • Hardware diagnostics
  • Customer service
  • Microsoft / macOS
  • Dangerous goods handling
  • Technology integration
  • Problem solving
  • Team collaboration
  • Interpersonal skills
  • Data entry accuracy
  • Time management

Timeline

Dangerous Goods Agent

Federal Express
09.2022 - Current

Customer Service Representative

NorthStar Wireless
06.2013 - 02.2019

Help Desk Technician (Remote)

Gateway Wireless Systems
03.2013 - 08.2022

Bachelor of Arts - Technical Communication

University of Central Florida

Technical Certificate - Computer Information Technology Specialist

Valencia College
Will Holmes