Summary
Overview
Work History
Education
Skills
Timeline
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Willie Lawrence

Durham,NC

Summary

A result-oriented and skilled leader and analytical problem-solver who builds and motivates high-performing teams. Over +15 years of experience in eCom Fulfillment, Reverse Logistics, Manufacturing, and Global Supply Chain as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Sr. Quality Engineering & Ops Excellence Manager

Lenovo, US
04.2024 - Current
  • Monitoring and analyzing business performance through Tier 1 and Tier 2 KPIs to identify areas of improvement and make necessary adjustments.
  • Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery across multiple business units.
  • Ensuring ISO-9001 QMS compliance across the site by implementing comprehensive policies and process documentation.
  • Leading team to reduce Cost of Poor Quality and eliminate waste by implementing simple and effective process changes.
  • Serving as Sr. Management sponsor for site morale and community relations initiatives.

Senior Performance Engineering Manager

Lenovo, US
04.2023 - 04.2024
  • Led cross-functional Project team across three sites to implement best practices resulting in 20% efficiency gains and improved space optimization by 18%.
  • Served as Executive Project Sponsor to ensure successful project deployment to improve eCom Same-Day Ship performance by 12%.
  • Ensured strategic and tactical projects were implemented timely, and met stakeholder requirements across a $.9M budget.
  • Collaborated with team to implement lean manufacturing techniques and eliminated non-value-added motions in the manual line, resulting in a 15% reduction in cycle time.
  • Managed risk assessments for over 20 projects during planning phases, proactively mitigating potential issues before they arose during execution stages.
  • Collaborated with Global Quality, NA Fulfillment, and other cross-functional teams to manage various quality reworks and initiatives to comply to corporate and product specifications.
  • Enhanced overall team productivity with continuous training, coaching and accountability methods.

Sr. Solutions & Engineering Manager

Lenovo, US
04.2017 - 04.2023
  • Spearheaded key business transformative automation and digitalization projects and process improvements resulting in +20% YoY efficiency improvements.
  • Led cross-functional teams to perform analysis and business cases for successful new processes, new products, and service developments across multiple business units.
  • Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.
  • Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
  • Developed and coached employees leading to their promotions into leadership positions.
  • Created a grass-roots direct labor coaching/mentoring program to develop the site's top performers.

Education

Master of Science - Industrial Engineering

North Carolina A & T State University
Greensboro, NC

Bachelor of Science - Mechanical Engineering

North Carolina A & T State University
Greensboro, NC

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Project Planning
  • Process Improvement
  • Employee Coaching and Mentoring
  • Managing Operations and Efficiency

Timeline

Sr. Quality Engineering & Ops Excellence Manager

Lenovo, US
04.2024 - Current

Senior Performance Engineering Manager

Lenovo, US
04.2023 - 04.2024

Sr. Solutions & Engineering Manager

Lenovo, US
04.2017 - 04.2023

Master of Science - Industrial Engineering

North Carolina A & T State University

Bachelor of Science - Mechanical Engineering

North Carolina A & T State University

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Willie Lawrence