Willie Lawrence
Detroit
Summary
Dynamic professional with a proven track record at E.W. Grobbel, enhancing customer satisfaction through effective problem-solving and training program development. Skilled in project management and safety compliance, I excel in cross-functional collaboration, driving team performance and operational efficiency while ensuring quality assurance in all processes.
Overview
4
4
years of professional experience
Work History
Specialist
E.W. Grobbel
10.2024 - 03.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Parts Inspector
First-Call Quality
12.2023 - 05.2024
- Experienced in operating heavy machinery to transport equipment weighing over Number pounds.
- Monitored organization activities for compliance with engineering standards and regulations.
- Calculated measurements and performed arithmetic formulas to determine lengths, proportions, circumferences and proportions.
- Enhanced team collaboration by actively participating in cross-training opportunities within various departments related to the inspection process.
Forklift Operator
Magna Industries
01.2021 - 07.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
Certificate Of Technical Studies - Itt Technician
Jackson College
Jackson, MI03.2017
Certificate Of Technical Studies - Custodial Maintenance
Macomb Community College
Warren, MI04.1997
Skills
- Project management
- Customer service
- Quality assurance
- Training program development
- Equipment operation
- Safety compliance
- Inventory management
- Communication skills
- Attention to detail
Timeline
Specialist
E.W. Grobbel
10.2024 - 03.2025
Parts Inspector
First-Call Quality
12.2023 - 05.2024
Forklift Operator
Magna Industries
01.2021 - 07.2023
Certificate Of Technical Studies - Itt Technician
Jackson College
Certificate Of Technical Studies - Custodial Maintenance
Macomb Community College
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