Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willie L Gaines

Summary

Results-oriented Installation Technician with a self-directed approach. Seeking a career opportunity with a company that values previous experience and skills to drive business objectives and uphold commitments to customer service, employee development, and continuous improvement. Dedicated to working in a position that allows for the utilization of both customer service and technical skills. Aiming to contribute understanding and expertise to deliver exceptional results.

Overview

15
15
years of professional experience

Work History

Independent Contractor

Self-employed
01.2020 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Painting, Repair Services, Odd-Jobs
  • Moving Furniture

Installation Technician

Comcast
05.2015 - 01.2019
  • Installing, maintaining, and repairing residential cable television and internet services
  • Provide excellent customer service by building rapport with customers to ensure a positive experience every time
  • Extensive knowledge of all Comcast products
  • Investigate and troubleshoot any reported issues
  • Inspect, repair, and/or replace cable lines
  • Drilled holes if needed and ran lines
  • Laying ground cable
  • Repairing poles and towers
  • Tested lines and signals using Comcast tools and meters
  • Performed final quality control tests to ensure all equipment components are working properly
  • Provided customers with brief but detailed tutorials on their new or existing equipment
  • Operating work vehicles to customers' location for scheduled installations

Busser/Food Runner

Ameristar Casino
01.2014 - 09.2014
  • Clean tables in a timely manner
  • Transport plates, utensils, and drinkware to the kitchen to be cleaned and sanitized
  • Making sure customers' beverage glasses were full at all times
  • Reset tables
  • Assisted waiters and waitresses deliver food orders to customers' tables accurately and quickly
  • Prepared dining room for patrons by restocking and organizing all necessary supplies including utensils, napkins, glassware, and plates, prior to start of service
  • Ensure compliance with federal, state, and local safety, sanitary, and health regulations

Deli Associate Team Lead

Walmart
02.2010 - 12.2013
  • Perform cutting, weighing, packaging, and pricing of products
  • Manage product storage and performed rotation tasks to reduce spoilage and damages
  • Maintain work areas by cleaning surfaces, equipment, floors, and tools
  • Prepare special orders and party trays
  • Operate industrial meat and cheese slicers, oven, fryer, microwave, cutting tools, scale and other deli equipment
  • Testing and confirming all deli equipment are in working order
  • Cross trained in meat and produce departments

Education

High School Diploma -

East Aurora High School
06.2010

Skills

  • Installing cable television services
  • Maintaining cable television services
  • Repairing cable television services
  • Troubleshooting
  • Inspecting/Repairing cable lines
  • Laying ground cable
  • Repairing poles/Tower
  • Testing lines
  • Quality control
  • Providing tutorials
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Leadership

Timeline

Independent Contractor

Self-employed
01.2020 - Current

Installation Technician

Comcast
05.2015 - 01.2019

Busser/Food Runner

Ameristar Casino
01.2014 - 09.2014

Deli Associate Team Lead

Walmart
02.2010 - 12.2013

High School Diploma -

East Aurora High School

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Willie L Gaines