Eric Lomax
Sanford
Summary
Dynamic Telecommunications Technician with extensive experience at Spectrum, excelling in advanced troubleshooting and network maintenance. Proven ability to resolve complex technical issues while delivering exceptional customer service. Skilled in VoIP systems and adept at collaborating with teams to enhance system performance and reliability. Committed to adhering to safety protocols and achieving project goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telecommunications Tech 5
Spectrum
Sanford
09.2022 - Current
- Installed and configured telecommunications equipment for residential and business clients.
- Diagnosed and resolved technical issues with cable, internet, and phone services.
- Conducted routine maintenance on network systems to ensure optimal performance.
- Troubleshot network issues to identify and address root causes effectively.
- Responded promptly to emergencies involving telecommunications system malfunctions or outages.
- Installed and maintained systems, including routers, switches, and related hardware.
Telecommunications Tech 2
M.C. DEAN
09.2021 - 09.2022
- Executed low voltage system installations, including structured cabling and security systems.
- Collaborated with project managers to ensure timely completion of installations.
- Conducted system tests to verify functionality and compliance with industry standards.
- Coordinated with subcontractors to support larger project initiatives effectively.
- Assisted clients with system training and operational guidance following installations.
- Installed conduit piping, junction boxes, and related components for data cabling.
- Provided oversight and supervision to new hires on proper installation techniques.
- Adhered to safety regulations when working with hazardous materials.
Telecommunication Tech 3
Comcast
01.2019 - 09.2021
- Delivered advanced troubleshooting for complex technical issues in cable television, internet, and phone services.
- Performed routine maintenance and upgrades on network equipment to ensure optimal service reliability.
- Interacted with customers professionally, addressing questions and technical concerns effectively.
- Adhered to safety protocols while working with customer equipment and telecommunications devices.
- Maintained accurate records of work performed, service calls, and equipment inventory.
- Installed, maintained, and repaired multiline telephone systems, VoIP, and PBX systems.
- Coordinated vendor relations for maintenance and upgrades on new systems.
- Collaborated with team members, including engineers and project managers, to achieve project objectives.
Education
Information Technology - Cyber Security
Devry university
Online01.2026
Skills
- Advanced Troubleshooting
- Handling complex technical issues related to cable television, internet, and phone services
- Performing routine maintenance and upgrades on network equipment and infrastructure
- Interacting with customers in a courteous and professional manner
- Adhering to safety protocols and guidelines
- Maintaining accurate records of work performed, service calls, and equipment inventory
- Installing, maintaining and repairing multiline telephone systems, VoIP, and telephone PBX systems
- Coordinating with vendors for maintenance and upgrades of new systems
- Keeping accurate and detailed records of work performed, test results, and any changes made to systems
- Working closely with other team members, including engineers, project managers, and other technicians
- Knowledgeable in fiber optic wiring and termination
- Remote access server installation
- Configuring networking protocols
- Experienced in troubleshooting, installing, and repairing digital and analog telephone systems
- Skilled in installing, testing, and maintaining network cabling
- Proficient in configuring, operating, and maintaining telecommunications systems and equipment
- Fiber optic handling
- VoIP Systems Knowledge
- Telephony Systems Maintenance
- Problem-solving
- Computer literacy
- Network configuration
- Fiber optic splicing
References
- Williyan, Supervisor at M.C. DEAN, 305-801-1799, 09/21, 09/22
- Ralph Young, Current Supervisor, (352) 346-3453, 03/23
Certification
NCTI FIELD TECH 6
Timeline
Telecommunications Tech 5
Spectrum
09.2022 - Current
Telecommunications Tech 2
M.C. DEAN
09.2021 - 09.2022
Telecommunication Tech 3
Comcast
01.2019 - 09.2021
Information Technology - Cyber Security
Devry university