Shawn Gray
Eldred,PA
Summary
Hardworking Communications Technician ready for a new position where in-depth knowledge of various communication technology platforms can be properly utilized. A extensive background performing installations and upgrades for businesses. Cheerful and efficient with an exceptional eye and ear for detail. Dependable Communications Technician with experience analyzing and troubleshooting technical problems and installing, maintaining, and repairing communication systems. Superior communication, multitasking, and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Communications Technician 5
Comcast
Kane, PA
02.2000 - Current
- Provided technical support to customers experiencing communication problems.
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
- Investigated customer complaints regarding poor service quality or connection speeds.
- Supervised junior technicians during installation and repair activities.
- Installed, configured and maintained network cabling systems according to industry standards.
- Ensured compliance with applicable regulations related to telecommunications services.
- Conducted site surveys to determine best positioning of equipment for strongest signal reception.
- Laid out cabling plans and ran through buildings to desired locations.
- Briefed customers on equipment, usage, and product specification.
- Installed, set up and repaired devices and system components.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Measured, cut, spliced and installed wires and cables.
- Installed network interface devices and rearranged inside wiring.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Conducted site surveys to determine the best placement of telecommunications equipment.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Assembled and installed communication equipment.
Head Girls' Basketball Coach
Otto-Eldred Jr./Sr. High School
Duke Center, PA
05.2018 - Current
- Evaluated player's abilities to make roster decisions or recommend them for further development.
- Supervised locker room activities prior to practices and games ensuring appropriate conduct among players.
- Monitored player eligibility requirements according to league regulations.
- Planned and managed fundraising activities to support the program budget needs.
- Developed and implemented a comprehensive practice plan that focused on skill development, game strategy, and team unity.
- Coordinated with school administrators regarding scheduling of practices, games, events.
- Facilitated communication between assistant coaches, trainers, physicians and other staff members.
- Attended coaching clinics and conferences to stay abreast of current trends in basketball instruction methods.
- Maintained accurate records of all team statistics throughout the season.
- Assessed opponents' strengths and weaknesses before each game by studying film footage or attending games.
- Mentored student athletes on academic success as well as personal responsibility within the community.
- Conducted individual and group meetings with players to discuss their performance and set goals for improvement.
- Instructed players in rules of the game, safety procedures, proper technique and sportsmanship.
- Managed post-game press conferences with media representatives in accordance with school policies.
- Served as a positive role model for student athletes both on and off the court.
- Created an effective scouting report to prepare the team for upcoming games.
- Provided guidance on college recruitment processes for graduating seniors.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Encouraged athletes, fellow coaches, and parents to engage in good sportsmanship with competitors.
- Utilized technology and software for game analysis, strategy development, and player feedback.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Managed assistant coaches and support staff, delegating tasks and responsibilities effectively.
- Led team conditioning and skill development sessions to improve physical fitness and on-court skills.
- Started coaching basketball and softball in 2008 at the youth level. Served as Jr. High Boys basketball coach and volunteer varsity assistant from 2012-2018. Took over varsity girls program in 2018. In 2022, won first girls' NTL Championship at O-E since 1979, and followed it up with another NTL Championship in 2023. Also, in 2023, won first District 9 Championship in Otto-Eldred basketball history, boys or girls.
Education
Bachelor of Arts - General Studies
Allegheny College/SNHU
Meadville, PA05-2018
Skills
- Equipment Installation
- Equipment upgrades
- High-speed internet repair
- Field installation
- Structured cabling and wiring
- Network configuration
- Telecommunications Systems
- System Installation
- Mobile devices
- Disaster Recovery
- Troubleshooting
- Advanced troubleshooting
Timeline
Head Girls' Basketball Coach
Otto-Eldred Jr./Sr. High School
05.2018 - Current
Communications Technician 5
Comcast
02.2000 - Current
Bachelor of Arts - General Studies
Allegheny College/SNHU
Similar Profiles
Terry FriersonTerry Frierson
Retail Store Manager at ComcastRetail Store Manager at Comcast
Kenneth WurstKenneth Wurst
Level 5 Cable Technician at ComcastLevel 5 Cable Technician at Comcast
Sharee SuttonSharee Sutton
Analyst at ComcastAnalyst at Comcast
Kyle RockafellowKyle Rockafellow
Network Technician 5 at ComcastNetwork Technician 5 at Comcast
Sean CarricoSean Carrico
Oil Produce at Self EmployedOil Produce at Self Employed