Willie McConico
Inkster,MI
Summary
Organized Patient Service Representative with 20+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Recovery Technician Supervisor
Hegira Health Inc
11.2002 - Current
- Lead team of 17-20 staff,personnel focused on Crisis management.
- Formulated plans for improving procedures, training and processes.
- Allocated resources for optimum coverage and effectiveness.
- Maintained authoritative knowledge through continued education and ongoing training.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Program Manager
Spectrum Community Services
04.1990 - 09.1999
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Manage team of 12-15 employees
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Identified program obstacles and communicated possible impacts to team
- Coached team members on productivity strategies to accomplish challenging goals
- Developed and maintained logistics workflows, procedures and reports
Education
Associate of Science - Computer And Information Sciences
Henry Ford College
Dearborn, MI05.2013
GED -
Detroit Public Schools
Detroit, MI01.1980
Skills
- Productivity Performance
- Coaching and Mentoring
- Overseeing Employees
- Complex Problem-Solving
- Time Management
- Schedule Preparation
- Managing Files and Records
- Issue and Conflict Resolution
- Customer Relationship Management
- Managing Multiple Tasks
- Performance Tracking and Evaluations
- Verbal and Written Communication
- Staff Management
- Team Leadership
Accomplishments
- Supervised team of 17-20 staff members.
- Received Employee of the Quarter in 2018
- Received Employee of The Year award in 2018
- Nominee for caregiver of the year through NAMI(National Alliance on Mental Illness)
Timeline
Recovery Technician Supervisor
Hegira Health Inc
11.2002 - Current
Program Manager
Spectrum Community Services
04.1990 - 09.1999
Associate of Science - Computer And Information Sciences
Henry Ford College
GED -
Detroit Public Schools
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