Willie McMichael
C
New Caney,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Service and Engagement Associate
Target
New Caney, TX
09.2023 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Key Holder Supervisor
Ettin Games
Humble, Texas
01.2020 - 05.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Completed store opening and closing procedures.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Head Bartender
Spectrum
Houston, TX
02.2017 - 08.2023
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
High School Diploma -
Memorial High School
Houston 08.1997 - 05.2001
Skills
MS office
Computer skills
Problem-solving abilities
Time management
Decision-making
Customer service
Problem-solving
Workplace safety
Adaptability and flexibility
Cash handling
Issue resolution
Leadership qualities
Timeline
Service and Engagement Associate
Target
09.2023 - 01.2025
Key Holder Supervisor
Ettin Games
01.2020 - 05.2022
Head Bartender
Spectrum
02.2017 - 08.2023
High School Diploma -
Memorial High School
08.1997 - 05.2001
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