Anna Turner

• Built relationships with team members to encourage willingness to address concerns and issues.
• Mentored employees to help improve skills and enable team members to become peak performers on job.
• Managed department of 50 employees in fast-paced environment through proactive communication and positive feedback.
• Managed and organized internal communication to hold staff accountable to priorities.

• Explained services and products to customers in friendly and engaging way.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
• Shouldered management responsibilities during absence of manager.
• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Managed over 50 customer calls per day

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Maintained compliance with company policies, objectives and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Held Various roles at Suncadia:

• Spa Concierge: June 2018-April 2019
• Server Assistant: September 2019-June 2020