Willie Nicholson

• Completing coursework and labs in hardware, software, and network troubleshooting aligned with CompTIA A+ and Network+ standards.
• Practicing real-world ticketing workflows, user support scenarios, and escalation management following ITIL principles.
• Gaining hands-on experience with Windows administration, system imaging, and remote troubleshooting tools.
• Developing documentation and workflow guides for mock help desk environments.

Clinical Practitioner – Center for Health Care Services
San Antonio, TX | Aug 2019 – May 2023

• Maintained accurate electronic records and documentation across multiple digital systems while adhering to established procedures and compliance requirements.
• Investigated and resolved data-entry errors, user-access issues, and workflow discrepancies through systematic troubleshooting and collaboration.
• Followed detailed operational processes to ensure data accuracy, consistency, and timely completion of tasks.
• Worked closely with cross-functional teams to identify problems, communicate solutions, and improve workflow efficiency.
• Demonstrated strong attention to detail when managing sensitive information and performing quality assurance reviews.
• Provided customer-focused support to staff and stakeholders by addressing questions, resolving issues, and ensuring smooth daily operations.implement appropriate solutions.
• Managed multiple priorities in a fast-paced environment while maintainin

• Maintained and updated electronic records while ensuring accuracy, organization, and compliance with established procedures.
• Trained and supported new team members on documentation systems, workflows, and operational processes.
• Applied analytical and problem-solving skills to identify issues, assess situations, and implement appropriate solutions.
• Managed multiple priorities in a fast-paced environment while maintaining