Willie Torres
Amityville,NY
Summary
Seasoned professional in conflict resolution, known for high productivity and efficient task completion. Skilled in negotiation, active listening, and communication, ensuring fair outcomes in complex situations. Excel at empathy, patience, and problem-solving to navigate through disputes and foster mutual understanding.
Overview
12
12
years of professional experience
Work History
Patient Resolution Specialist
HBCS
New Castle, DE
03.2022 - 04.2024
- Created reports on the status of outstanding cases and communicated results to management team members.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone.
- Provided customer service support to patients who had questions about their bills or payments due.
- Reviewed insurance claims for accuracy and completeness, ensuring that all required information was present.
- Resolved discrepancies between charges on invoices and those billed to the insurance company.
Medical Courier
Sunrise Medical Laboratories
Hicksville , NY
03.2018 - 12.2021
- Ensured timely pick up and delivery of packages within designated time frames.
- Adhered to HIPAA regulations when handling sensitive materials.
- Maintained detailed logs of all deliveries including dates, times, locations.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Security Officer
Manhattan Beer Distrs
Ridgewood, NY
02.2012 - 06.2015
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Education
Some College (No Degree) - Medical Billing & Coding
DeVry University
Downers Grove, ILSkills
- Organizational Skills
- Data Management
- Excellent Communication
- Teamwork and Collaboration
- Positive and professional
- Flexible and Adaptable
- Bilingual - Spanish
Timeline
Patient Resolution Specialist
HBCS
03.2022 - 04.2024
Medical Courier
Sunrise Medical Laboratories
03.2018 - 12.2021
Security Officer
Manhattan Beer Distrs
02.2012 - 06.2015
Some College (No Degree) - Medical Billing & Coding
DeVry University
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