Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Hi, I’m
Willie Crawford
Fairfax,VA
Summary
Work History
The Roof Docs
Sales Professional
07 2024 - Current
Job overview
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Top Tier Solar
Solar Sales Consultant
08 2023 - 07 2024
Job overview
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact..
- Mentored new sales team to surpass goals in alignment with company standards.
KNA Solutions
Staff Operations Coordinator
09 2022 - 08 2023
Job overview
- Established productive working relationships with external and internal stakeholders to effectively meet company objectives.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
KNA Solutions
Shift Supervisor
02 2022 - 09 2022
Job overview
- Authored and managed weekly schedules for over 20 workers to ensure proper coverage and optimize workflow.
- Conducted performance reviews and provided additional training, resulting in a 57% increase in workflow.
- Coordinated schedules, monitored workflow, and resolved problems,
- Responded quickly and effectively to emergencies, crises, and unexpected problems during shifts.
KNA Solutions
Customer Service Agent
08 2021 - 02 2022
Job overview
- Conducted routine vehicle inspections and performed minor repairs and maintenance.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Responded to customer calls and emails to answer questions about products and services.
AutoZone
Commercial Sales Manager
11 2020 - 08 2021
Job overview
- Achieved growth and hit sales targets through successful maintenance and development of commercial sales.
- Supervised daily deliveries of high-value commercial products, exceeding company driving time goals.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Increased company profit 10% through upselling commercial parts to local auto mechanics.
Maggie Mcfly
Server
05 2020 - 01 2021
Job overview
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Strayer UniversityAlexandria
Bachelor of Science from Cyber Security
06.2026
University Overview
New Horizons Computer LearningMcLane, VA
Certification from Information Technology
05.2021
University Overview
- Ranked in Top 10% of class
Coastline Community CollegeFountain Valley, CA
Associate of Science from Health Care Management
06.2017
University Overview
Skills
- Excellent Communication
- Event Coordination
- Superior Organizational Skills
- Reliability and punctuality
- Strong teamwork
- Initiative and Self-Motivation
- Cash handling proficiency
- Reservation Management
- Guest Relations
- Problem-solving skills
- Banquet coordination
- Beverage preparation
- Food sales and promotion
- Tableside Service
Timeline
Sales Professional
The Roof Docs
07 2024 - Current
Solar Sales Consultant
Top Tier Solar
08 2023 - 07 2024
Staff Operations Coordinator
KNA Solutions
09 2022 - 08 2023
Shift Supervisor
KNA Solutions
02 2022 - 09 2022
Customer Service Agent
KNA Solutions
08 2021 - 02 2022
Commercial Sales Manager
AutoZone
11 2020 - 08 2021
Server
Maggie Mcfly
05 2020 - 01 2021
Strayer University
Bachelor of Science from Cyber Security
New Horizons Computer Learning
Certification from Information Technology
Coastline Community College
Associate of Science from Health Care Management
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