Willie Robbins III
Dallas,TX
Summary
Professional with extensive experience in technical support and customer service. Proven ability to resolve complex issues and improve user satisfaction. Expertise in inventory management to ensure efficient operations.
Overview
19
19
years of professional experience
Work History
Unit Supply Specialist
United States Army National Guard
Dallas, Texas
01.2025 - Current
- Coordinated logistics for supply distribution to ensure timely delivery to units.
- Executed inventory audits to maintain accurate records of supplies and equipment.
- Conducted equipment maintenance checks to ensure operational readiness.
- Managed order fulfillment for essential materials, ensuring zero delays.
- Monitored usage trends of supplies to optimize inventory levels.
- Maintained organized storage systems for easy access to supplies.
Ramp Service Agent
American Airlines
Dallas, TX
10.2022 - 01.2024
- Assisted with ground support operations to ensure timely aircraft departures.
- Executed baggage handling procedures to minimize damage and loss.
- Inspected baggage for compliance with weight and size restrictions.
- Maintained accurate records of service activities for reporting purposes.
Ramp Service Agent
Envoy Air Inc.
Nashville, Tennessee
01.2019 - 11.2020
- Assisted with ground support operations to ensure timely aircraft departures.
- Executed baggage handling procedures to minimize damage and loss.
- Coordinated with flight crew to facilitate efficient aircraft servicing.
- Performed safety compliance checks to maintain regulatory standards.
Technical Support Representative
Asurion
Nashville, Tennessee
10.2018 - 10.2019
- Resolved customer technical issues by providing step-by-step guidance and troubleshooting.
- Documented recurring technical problems and solutions for future reference and knowledge sharing.
- Collaborated with development teams to escalate unresolved technical issues efficiently.
- Provided comprehensive user training on software installations and updates.
- Managed documentation of customer interactions to ensure accurate records and follow-up.
- Identified patterns in customer feedback to inform service improvements and training needs.
Ramp Agent
Delta Global Services
Nashville, Tennessee
11.2016 - 10.2018
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Conducted safety compliance checks on equipment and procedures before operations.
- Managed baggage handling operations to minimize risks and streamline workflow.
- Executed emergency response procedures effectively during unexpected situations.
- Assisted in training new ramp agents on operational protocols and safety standards.
Courtesy Clerk
Kroger
nashville, tn
05.2007 - 05.2009
- Assisted customers with locating products, ensuring a positive shopping experience.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
Education
Bachelor of Science - Digital Cinematography
Full Sail University
Winter Park, FL05-2027
Associate of Science - Recording Engineering
SAE Institute
Nashville12-2014
High School Diploma -
McGavock High School
Nashville05-2009
Skills
- Digital cinematography
- Video editing and production
- Technical support and troubleshooting
- Customer service excellence
- Project management and coordination
- Equipment maintenance and repair
- Logistics management
References
References available upon request.
Timeline
Unit Supply Specialist
United States Army National Guard
01.2025 - Current
Ramp Service Agent
American Airlines
10.2022 - 01.2024
Ramp Service Agent
Envoy Air Inc.
01.2019 - 11.2020
Technical Support Representative
Asurion
10.2018 - 10.2019
Ramp Agent
Delta Global Services
11.2016 - 10.2018
Courtesy Clerk
Kroger
05.2007 - 05.2009
Bachelor of Science - Digital Cinematography
Full Sail University
Associate of Science - Recording Engineering
SAE Institute
High School Diploma -
McGavock High School