Williette Famolu
Summary
Committed job seeker with a history of meeting company needs by consistent & organized practices. Open & positive communicator with calm & level-headed approach to managing routine needs & meeting special challenges to best enhance the organizations brand.
Overview
9
9
years of professional experience
Work History
Sr Associate, Financial Operations
Carvana
Tempe, AZ
01.2023 - 12.2023
- Supported management team to facilitate task completion & meet performance goals.
- Generated status reports detailing key information, produced documentation & developed presentations.
- Conducted reviews & evaluations for cost-reduction opportunities.
Associate, Financial Operations
Carvana
Tempe, AZ
03.2022 - 01.2023
- Handled accounts receivable from outstanding customers & credit unions for self arranged financing partnerships.
- Worked 588 accounts, cleared 503 accounts, & collected $13.8 million in a 1 month period.
- Acted with minimal direction in self-directed capacities to resolve issues & implement strategies.
- Brain stormed & executed new changes in workflow to create sufficiency & to provide knowledge for the team, such as monthly workshops.
Fraud Specialist
Carvana
Tempe, AZ
11.2021 - 03.2023
- Intro. to "Deep Funnel Fraud Queue" as last defense against "High Risk" purchases before delivery. Conducted reviews of flagged transactions & reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of documents. Emailed finale decisions to high risk customers by working with colleagues to review & accept or deny a renewal of business.
- Nominated twice as subject matter expert to act in leu of team lead for peers, while leaders were at a company summit.
Verifications Advocate, Underwriter I-III
Carvana
Tempe, AZ
01.2020 - 11.2021
- Underwriter: Exceeded call speed, accuracy & volume benchmarks on consistent basis by frequently being listed in the top 10% of the company leader board.
- Underwriter II-III: Intro. to complex accounts of various income such as 1099 Independent Contractor, Business Owner, Sole Proprietor. Inspected financial statements, credit information and title data to complete underwriting process. Intro to preferred finance banking.
Pension Specialist (Contractor)
Willis Towers Watson
Tempe, AZ
06.2019 - 12.2019
- Assisted participants in pension planning.
- Educated participants of liens on retirement benefits such as QDROS/DRO.
- Exceeded customer satisfaction by finding creative solutions to problems.
Marketing Specialist
Banner Edge Media
Scottsdale, AZ
11.2017 - 03.2018
- Marketing Role: Collaborated with sales teams to strengthen client relationships & generate new revenue opportunities by targeting customers for campaigns & identifying marketing channels.
- Academic Advisor + Manager of Ops. Role:
- Manager of 4 teammates in call center.
- Directed day-to-day operations by the implementation of short-term & long-term strategies to achieve business goals. Developed policies & standard operating procedures by enhancing effective quality assurance practices.
Advanced Pharmacy Technician
CVS/Caremark
Scottsdale, AZ
10.2014 - 02.2017
- Advanced CPT: Processed medication insurance
claims & strategized medical solutions to help patients save money, by ongoing monitoring of care plans, evaluating the effectiveness, documenting changes & goal achievements. - Enrollment Coordinator: Maintained regulatory & compliance documentation by keeping sensitive client files private.
- Nominated weekly for top performance for number of accounts entered accurately with speed.
- Physician Outreach Specialist:
- Entered prescription information into computer databases & prepared prescription transfers to other pharmacies.
Education
Associate of Arts - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ12-2024
Bachelor of Science - Political Science
University of Wisconsin Milwaukee
Milwaukee, WISkills
- Risk Assessment & Classification
- Analytical & Critical Thinking
- Verbal and Written Communication
- Adaptable to Changing Conditions
- Teamwork & Collaboration
Timeline
Sr Associate, Financial Operations
Carvana
01.2023 - 12.2023
Associate, Financial Operations
Carvana
03.2022 - 01.2023
Fraud Specialist
Carvana
11.2021 - 03.2023
Verifications Advocate, Underwriter I-III
Carvana
01.2020 - 11.2021
Pension Specialist (Contractor)
Willis Towers Watson
06.2019 - 12.2019
Marketing Specialist
Banner Edge Media
11.2017 - 03.2018
Advanced Pharmacy Technician
CVS/Caremark
10.2014 - 02.2017
Associate of Arts - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Bachelor of Science - Political Science
University of Wisconsin Milwaukee
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