Willina McBride
Atlanta,GA
Summary
Results-oriented individual with strong skills in customer retention and business development. Demonstrated ability to resolve conflicts and enhance team performance, ready to contribute to improved operational outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Airport Passenger Assistant (APA)
Unifi - Delta Airlines
12.2023 - Current
- Assisted passengers with check-in and boarding processes, ensuring smooth transitions through airport procedures.
- Collaborated with ground staff to facilitate efficient baggage handling and minimize delays.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Trained new team members on operational protocols and safety procedures to enhance team performance.
Vendor - Co-Owner Operator
My Favorite Sweets Vending
01.2014 - Current
- Managed inventory levels to ensure product availability and minimized supply disruptions.
- Streamlined vending machine restocking process, improving efficiency and reducing downtime.
- Implemented quality control measures, enhancing product freshness and customer satisfaction.
Property Manager
Eastern Management, LLC
10.2013 - Current
- Managed daily operations of residential and commercial properties, ensuring high tenant satisfaction.
- Oversaw property maintenance schedules, coordinating with vendors for timely service delivery.
- Implemented lease management processes, enhancing compliance and reducing turnover rates.
- Conducted regular property inspections to identify and address maintenance issues proactively.
Foster Parent
Creative Community Services
02.2010 - 07.2016
- Lead comprehensive care plans ensuring holistic support for children and families.
- Mentor new foster care providers, fostering skill development and confidence.
- Drive process improvements enhancing service delivery and outcomes.
- Develop strategies to optimize placement stability and child well-being.
Loan Originator
Benefit Mortgage
01.2005 - 04.2008
- Facilitated loan origination process, ensuring timely and accurate documentation.
- Assessed borrower eligibility through comprehensive financial analysis and credit evaluations.
- Guided clients through mortgage options, tailoring solutions to meet individual needs.
- Collaborated with underwriters to streamline approval processes and enhance efficiency.
- Delivered high-quality customer service ensuring compliance with lending requirements.
Education
Master of Science - Healthcare Administration
Kaplan University
Online02-2015
Master of Science - Entertainment Business/Sport Management
Full Sail University
Online09-2012
Bachelor of Science - Business/Hospitality Management
University of Phoenix
Online07-2009
Skills
- Customer Service and retention
- Empathy and patience
- Daily reports
- Security procedures
- Passenger assistance
- Conflict Resolution and mediation
- Staff supervision and training
- Business development and marketing
Certification
- Safe MLO Pre-Licensure Course - Mortgage Educator and Compliance, 2022
- Certificate of Principles of Mortgage Finance – Capstone Institute, 2005
- Pre-Licensing in Real Estate Education – Southern Nevada School of Real Estate, 2000
Timeline
Airport Passenger Assistant (APA)
Unifi - Delta Airlines
12.2023 - Current
Vendor - Co-Owner Operator
My Favorite Sweets Vending
01.2014 - Current
Property Manager
Eastern Management, LLC
10.2013 - Current
Foster Parent
Creative Community Services
02.2010 - 07.2016
Loan Originator
Benefit Mortgage
01.2005 - 04.2008
Master of Science - Healthcare Administration
Kaplan University
Master of Science - Entertainment Business/Sport Management
Full Sail University
Bachelor of Science - Business/Hospitality Management
University of Phoenix