Willis Clark IV

Assist qualified insurance shopper's by recommending the best coverage based on their needs and budget. Build trust and a connection with the prospect to execute a proper enrollment. Collect customer premiums on behalf of the insurers they represent. Maintain and update customer records accordingly.

• Sales: Maintain high Volume, Efficiency, and Quality scores.
• Ability to stay efficient and organized during high call volume(performance) periods.
• Customer oriented: Help policyholders settle pending applications or sort out issues with their insurance

Responsible for the support of sales, claims, and administrative needs of American Automobile Association(AAA) TPA programs. Respond to incoming call inquiries and written correspondence in a manner that will increase the AAA insurance program customer base and retain current certificate holders

• Assisted with initial accident insurance claims process and determination inquiries.
• Awarded for highest member conservation percentage consistently
• Received recognition for top production in new sales.

Assist prospects from the company lead system with Affordable Care Act health insurance coverage information and enrollment. Provide incoming call prospects with appropriate health insurance product recommendations from top health insurance providers based upon individualized prospect's needs. Monitored changes in health insurance laws and regulations to verify continuous compliance.

• Consistently excelled in productivity and quality assurance scoring.

• Ranked in Top 25% of Creative Design course