Matilda Carroll
Brooklyn
Summary
Results-driven Claims Specialist with over 25 years of experience in claims processing, customer communication, and conflict resolution. Proven ability to assess documentation and calculate refunds efficiently.
Overview
30
30
years of professional experience
Work History
Customer Claims Specialist
NYC Transit Authority
Brooklyn
06.1998 - Current
- Processed customer claims for service disruptions and fare disputes.
- Assessed documentation to determine claim eligibility and validity.
- Communicated with customers to gather information and clarify issues.
- Calculated Customers Refunds in
- system
- Encoded Refunds on Metrocards
- Used C-Pods to add value to Omni Accounts
- Use CRM machines to assess Omni.
- Use CRM to process claims
Customer Support Specialist
Access A Ride
Brooklyn
03.1996 - 05.1998
- Assisted customers with inquiries regarding transportation services and eligibility.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline operational processes and enhance workflow efficiency.
Skills
- Claims processing
- CRM software
- Documentation assessment
- Refund calculation
- Customer communication
- Conflict resolution
- used Encoding Machine
Education
GED
Some College
Timeline
Customer Claims Specialist
NYC Transit Authority
06.1998 - Current
Customer Support Specialist
Access A Ride
03.1996 - 05.1998