Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Willliam Rauhoff

Phoenix,AZ

Summary

Dynamic and goal-oriented professional with extensive experience in high-end hospitality at The Global Ambassador. Known for exceptional customer service and adept at anticipating guest needs. Skilled in Microsoft Office and effective communication, I thrive in fast-paced environments, ensuring memorable experiences for VIPs and guests alike.

Overview

5
5
years of professional experience

Work History

Valet/Bell Attendant

The Global Ambassador
Phoenix, AZ
11.2023 - Current
  • The Global Ambassador is a hotel that focuses on a high-end guest experience. Engage professionally with VIP’s, celebrities and professional athletes. Fluent in Forbes Travel Guide requirements and expectations.
  • Greet guests upon arrival, and provide exceptional customer service by anticipating customer needs and exceeding expectations. Answer questions about valet service, directions, and local attractions.
  • Manage the flow of traffic around the property by directing cars to available spaces.
  • Operate courtesy shuttles, transporting guests to and from various locations off the hotel property.
  • Handle difficult situations calmly and professionally, in order to maintain a positive relationship with guests.
  • Greet guests upon arrival and assisted with luggage, escort guests to their rooms as needed.

Server Assistant

Arizona Grand Resort and Spa
Tempe, AZ
03.2022 - 06.2023
  • Assist servers in delivering food and beverages to guests in a timely, efficient manner.
  • Ensure tables and dining areas are clean, organized, and properly set up.
  • Refill water, beverages, and condiments as needed. Clear tables, remove used dishware, and reset for the next guests. Maintain cleanliness in dining and service areas, following health and safety guidelines.
  • Assist in restocking service stations with necessary supplies.
  • Responded to guest requests and communicated any special needs to servers or management.
  • Provided friendly and professional customer service to enhance the guest experience. Support team members in a high-energy, outdoor environment.

Server Assistant

Handcut Chophouse
Scottsdale, AZ
08.2021 - 11.2021
  • Delivered customer orders promptly with attention to accuracy and satisfaction. .
  • Assisted with the dining room team to set up prior to, and after, the service period. Assisted customers with seating and menu selections to support fast-paced restaurant

Server Assistant

Brunch & Sip
Phoenix, AZ
06.2020 - 02.2021
  • Collaborated with dining room and bar staff to facilitate efficient service.
  • Assisted waitstaff with timely food delivery and guest requests.
  • Assisted customers with carry-out service.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
05-2025

Skills

  • Customer Service
  • Microsoft Office
  • Excellent Communicator
  • Goal-oriented
  • Adaptive Learner
  • Hospitable

Activities

  • Sigma Tau Gamma Fraternity Philanthropy Committee - Develop and oversee fundraising events for fraternity philanthropy (Special Olympics and Breast Cancer)
  • Young Life Lost Canyon Camp (Williams, AZ) - Coffee shop/retail store volunteer for multiple weekends and summers through high school and college.

Timeline

Valet/Bell Attendant

The Global Ambassador
11.2023 - Current

Server Assistant

Arizona Grand Resort and Spa
03.2022 - 06.2023

Server Assistant

Handcut Chophouse
08.2021 - 11.2021

Server Assistant

Brunch & Sip
06.2020 - 02.2021

Bachelor of Science - Communications

Arizona State University

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Willliam Rauhoff