Open To Work
Willona Fontenot
Jefferson City,MO
Work Preference
Summary
Diligent professional with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
32
32
years of professional experience
Work History
Direct Support Professional
Missouri Mentors
Columbia, MO
07.2025 - 05.2026
- Provided individualized support to clients, enhancing daily living skills and fostering independence.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with medication management, ensuring compliance with prescribed regimens and safety protocols.
- Facilitated community integration activities, promoting social interaction and engagement among clients.
- Maintained clean, safe, and well-organized patient environment.
Forensic Rehab Specialist
Fulton State Hospital
09.2023 - 01.2025
- Provide direct care, treatment, and security of forensic psychiatric and or sex offender clients in a high-security setting
- Implement lockdown procedures within a residential unit and provide escorting transportation as needed
- Accountable for assisting clients with activities of daily living
- Assist in checking vital signs, height, and weight, collect and maintain records of fluid intake and output
- Security-related functions, monitor patients, buildings, and grounds
Billing Specialist Benefits Analyst
UnitedHealth Group Adecco
06.2001 - 07.2012
- Managed past-due billings and collections while researching and analyzing problems
- Reconciling Posting and processing of invoices
- Set up, processed, and ran spreadsheets and reports
- Managed group and individual enrollment, verified enrollment status, determined eligibility and resolved enrollment system rejections
- Auditing and light accounting
- Advised and educated employees on benefits packages and eligibility requirements
Atom Accounting Coordinator, Receptionist
Kelly Services
06.2002 - 01.2011
- Managed loan maintenance by making sure the loans were on time processed and distributed to the right schools
- Managed logbooks of wires coming in and going out, posted and processed direct drafts
- Managed daily reconciliation, reconciled and posted lender invoices and bank statements, updated statistics and supporting figures, approved bank charges
- Resolved customer queries by providing information regarding trip reservations and additional baggage fees
- Maintained a clean reception area, including the lounge and associated environs
- Answered phones, scheduled patients, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints
Accounting Clerk Fraud Analyst
Norrell Financial Services
05.1994 - 02.2001
- Setting up and running spreadsheets, Writing, posting, processing, and mailing checks, encoding, heavy collections, reservation agent, alarm dispatcher monitor, and fraud analyst
- Monitored and researched local and long-distance calling and credit card usage, deactivated and reactivated accounts
- Maintained accurate and up-to-date records of financial transactions, including accounts payable, accounts receivable, and general ledger entries
- Analyzed financial data and prepared financial reports, including balance sheets, income statements, and cash-flow statements
- Processed and verified invoices and payments
Education
Bachelors Degree - Social and Criminal Justice Psychology Sociology
Ashford University
01-2014
Associate Degree - Criminal Justice
Columbia College
01-2004
High School - Business Accounting
College America
01-1997
Skills
- Accounts Payable/Receivable,
- Billing/Auditing,
- Claim Processing,
- Communication
- Microsoft Office,
- Rehabilitation
- Patient Assessment,
- Activities Of Daily Living (ADLs),
- Medication administration
- Client documentation
- Transportation
- Social skills development
- Time management
- First aid and safety
- Behavior redirection
- Client support
LANGUAGES
English
Native or Bilingual
Timeline
Direct Support Professional
Missouri Mentors
07.2025 - 05.2026
Forensic Rehab Specialist
Fulton State Hospital
09.2023 - 01.2025
Atom Accounting Coordinator, Receptionist
Kelly Services
06.2002 - 01.2011
Billing Specialist Benefits Analyst
UnitedHealth Group Adecco
06.2001 - 07.2012
Accounting Clerk Fraud Analyst
Norrell Financial Services
05.1994 - 02.2001
Associate Degree - Criminal Justice
Columbia College
Bachelors Degree - Social and Criminal Justice Psychology Sociology
Ashford University
High School - Business Accounting
College America