Willow Carrillo
Lodi,CA
Summary
Dedicated host with strong skills in guest relations, efficient waitlist management, and effective communication. Committed to enhancing dining experiences through attentive service and teamwork.
Overview
3
3
years of professional experience
Work History
Host/ To-Go Specialist
Applebee's Neighborhood Grill & Bar
Lodi, California
05.2023 - Current
- Greeted guests warmly and managed waitlists efficiently.
- Assigned tables to guests based on server availability.
- Provided menus and answered questions about menu items.
- Monitored dining area cleanliness and organized seating arrangements.
- Assisted in training new hosts on procedures and best practices.
- Handled guest inquiries and resolved seating conflicts promptly.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments by bussing tables and delivering food orders.
- Accommodated guests with children and special needs to promote comfortable a comfortable dining experience.
- Checked identification for guests who appeared under age 21.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Education
High School Diploma -
Calaveras Highschool
San Andreas, CA06-2022
Skills
- Guest relations
- Waitlist organization
- Menu knowledge
- Customer service
- Dining area oversight
- Training assistance
- Cleanliness standards
- Time management
- Communication skills
- Attentiveness
- Team collaboration
- Time optimization
- Upselling techniques
- Seating arrangements
- Order accuracy
- Menu rotation
- Food allergy awareness
- POS software
References
References available upon request.
Timeline
Host/ To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - Current
High School Diploma -
Calaveras Highschool