Jacob Robinson
Santa Rosa,CA
Summary
Extremely passionate and high energy worker willing to do whatever it takes to make the establishment run smoother. I am extremely flexible in high stress situations and will put myself in places that need support during store rushes.
Overview
3
3
years of professional experience
Work History
Host/to Go Specialist/Sever/Expo/Dishwasher
Applebee's Neighborhood Grill & Bar
09.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ran an expo line plating dishes for the entire restaurant, as well as managing what items needed to be fired for what dishes.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained multiple employees about dish plating, POS systems, seating rotations, Severing standards, and how manage wait times with FOH and BOH staff.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Worked Any day of the week and would work open to close if the we were understaffed.
Cashier/Fryer
Wendy's
06.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Maria Carrillo High School
Santa Rosa, CA05.2022
Skills
- Server Support
- Dining Room Management
- POS Software
- Seating Arrangements
- Guest Relations
- Customer Service
- Adaptable to Change
- Multitasking Proficiency
- Team Player Mentality
- Empathy and Understanding
- Table Assignment Coordination
- Decision Making
References
- Arthur Robinson, Father, Contact: (707) 849-5905
- Danielle Crisp, Previous manager, Contact: (707) 974-6999
Timeline
Host/to Go Specialist/Sever/Expo/Dishwasher
Applebee's Neighborhood Grill & Bar
09.2022 - Current
Cashier/Fryer
Wendy's
06.2021 - 10.2021
High School Diploma -
Maria Carrillo High School
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