Willow Dendy
Panama City,FL
Summary
Dedicated professional with proven skills in customer service and team leadership. Expertise in problem-solving and effective communication, ensuring high levels of satisfaction and operational efficiency.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Team Member
Culvers Franchising System
Panama City Beach, FL
08.2026 - Current
- Provided exceptional customer service, ensuring satisfaction and loyalty through friendly interactions.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Assisted in training new staff on operational procedures and best practices for quality service delivery.
- Operated kitchen equipment and adhered to safety protocols, maintaining a clean work environment.
- Implemented cleanliness standards in dining areas, contributing to positive customer experiences and health compliance.
- Engaged with customers to promote menu items and specials, driving sales through effective communication skills.
- Resolved customer complaints promptly, utilizing problem-solving skills to ensure a satisfactory outcome for all parties involved.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Manager
Culvers Franchising System
Bismarck, ND
06.2023 - 08.2026
- Oversaw daily operations to ensure efficient workflow and service excellence.
- Implemented process improvements to enhance productivity and customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Social Media Manager
Rock'n 50's Cafe
Bismarck, ND
08.2025 - 03.2026
- Developed and executed social media campaigns to increase brand awareness and customer engagement.
- Managed daily social media posts, ensuring consistent messaging and brand voice.
- Analyzed social media metrics to refine strategies and improve audience targeting.
- Collaborated with marketing team to create cohesive promotional content across platforms.
- Monitored industry trends, adapting content strategies to stay relevant in a competitive market.
Education
Crime Scene Investigation
Florida State University
Panama City05-2029
Skills
- Customer service
- Staff training and development
- Team leadership
- Teamwork and collaboration
- Time management
- Task management
- Problem-solving
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Conflict resolution
- Positive attitude
Certification
Servsafe Certified
Timeline
Team Member
Culvers Franchising System
08.2026 - Current
Social Media Manager
Rock'n 50's Cafe
08.2025 - 03.2026
Manager
Culvers Franchising System
06.2023 - 08.2026
Crime Scene Investigation
Florida State University