Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Willow Frey

Allentown,PA

Summary

Diligent College Student focused on a bachelors in psychology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Outgoing and warm team member pursuing flexible part-time employment with weekend and evening shift options.

Overview

4
4
years of professional experience

Work History

Team Lead

Panera Bread
Lewisburg, PA
07.2022 - Current
  • Answered customers' questions and provided information on store procedures or policies.
  • Welcomed customers, offering assistance to help find store items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained a clean and safe work environment by adhering to food safety regulations.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Assisted customers with special orders or requests as needed.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Restocked items as needed during shifts.
  • Received payment by cash, credit cards, gift cards or automatic debits.
  • Maintained accurate cash drawer throughout shift.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Provided support to junior staff during peak periods of workloads.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Identified needs of customers promptly and efficiently.
  • Developed strategies to increase team productivity and improve customer service levels.

Waitress/Cashier

Original Italian Pizza
Turbotville, PA
06.2020 - 07.2022
  • Ensured all dishes were prepared according to recipe standards.
  • Presented menus and answered questions regarding items.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Communicated daily specials to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted customers and provided menus.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

High School Diploma -

Warrior Run High School
Turbotville, PA
08-2023

Some College (No Degree) - Clinical Psychology

Cedar Crest College
Allentown, PA

Skills

  • Production Monitoring
  • Performance Monitoring
  • Trend Tracking
  • Regulatory Compliance
  • Workplace Safety
  • Diversity and Inclusion
  • Equipment Maintenance

Affiliations

  • Mentor at Defenders Special Needs Cafe (2023)
  • Currently studying Psychology at Cedar Crest College
  • Looking to get involved in more on campus clubs

Accomplishments

  • Honors College
  • Leadership Certification
  • Warmth Award (Panera Team Member with most guest warmth)
  • Team Lead promotion in less then a year along with all achievement pins within first few months
  • SOM Milton Rotary scholarship(2023)

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Team Lead

Panera Bread
07.2022 - Current

Waitress/Cashier

Original Italian Pizza
06.2020 - 07.2022

High School Diploma -

Warrior Run High School

Some College (No Degree) - Clinical Psychology

Cedar Crest College

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Willow Frey