Willow Moore
Summary
Empathetic and driven professional with a passion for social work, victim advocacy, and community support. Skilled in active listening, crisis intervention, and conflict resolution, with a strong ability to foster meaningful connections across diverse populations. Experienced in providing direct support, navigating financial and community resources, collaborating with legal systems, and advocating for individuals in need.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR
West Point Bank
08.2020 - Current
- Assist customers with mobile banking, debit card disputes, account maintenance, deposits, withdrawals, and loan payments.
- Open and close accounts, process cash advances, and verify vault transactions
- Manage post-closing loan processing, lien filings, insurance, and collateral holds
- Handle scanning, electronic and physical filing, and non-originated loan processing
Victim Advocate Intern
Hardin County Attorney Office
08.2025 - 05.2026
- Ensured timely contact with victims of domestic violence, gathered information, provided resources and informed their role in legal proceedings.
- Developed supportive relationships with clients by displaying empathy, active listening skills, and cultural sensitivity throughout all interactions.
- Enhanced communication between law enforcement, prosecutors, and victims by acting as a liaison to ensure information was accurately conveyed.
- Engaged in agency specific research to inform policy decisions.
Shift Leader
Red Mango Frozen Yogurt
02.2018 - 07.2020
- Served as a shift leader, overseeing customer service and employee training
- Managed store operations including cash handling, food preparation, and conflict resolution
- Supervised staff to maintain a positive and efficient work environment
Takeout Waitress
Ginza Hibachi Restaurant
01.2018 - 12.2019
- Managed takeout orders, minor food prep, and cashier responsibilities
- Provided customer service, organized orders, and assisted as a hostess
- Resolved customer concerns efficiently while maintaining a welcoming environment
Education
Bachelor of Social Work -
Western Kentucky University
05-2026
Associate of Science Degree -
Elizabethtown Community And Technical College
01-2023
High School Diploma -
Faith Homeschool Group
01-2018
Skills
- Crisis Intervention
- Systems Advocacy
- Case Management
- Documentation Improvement
- Trauma Support
- Court advocacy
- Customer Service
- Relationship Management
- Loan Processing
- Cash Transacting
- Mobile Banking
- Data Entry
Certification
- State Registered Nurse Aide (SRNA), #5023000, 2019 - 2021
- Adult and Pediatric First Aid/CPR/AED, 2019 - 2021
Timeline
Victim Advocate Intern
Hardin County Attorney Office
08.2025 - 05.2026
CSR
West Point Bank
08.2020 - Current
Shift Leader
Red Mango Frozen Yogurt
02.2018 - 07.2020
Takeout Waitress
Ginza Hibachi Restaurant
01.2018 - 12.2019
High School Diploma -
Faith Homeschool Group
Bachelor of Social Work -
Western Kentucky University
Associate of Science Degree -
Elizabethtown Community And Technical College