Mysanny Jackson
Waco
Summary
Customer Service Professional with 8 years of experience, adept in problem-solving and analytical skills, active listening, bringing a strong knowledge of customer relations and data entry. Demonstrates expertise in maintaining detailed records, order fulfillment, and Committed to leveraging skills in customer service and innovative solutions to enhance business processes and customer satisfaction.
Overview
7
7
years of professional experience
Work History
CSR
IBEX Global
Waco
12.2024 - 05.2025
- Informed customers about billing procedures, Portal Support, and provided payment options.
- Maintained records of customer interactions, transactions, comments and complaints.
- Investigated insurance claims, reviewed coverage, and liability of denied/processed claims.
Apple Card Specialist
Apple Card Specialist
Waco
05.2023 - 11.2024
- Participated in ongoing training and compliance activities.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer chat and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Representative
Conduent Solutions
Waco
12.2022 - 03.2023
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Audited customer account information to identify issues and develop solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls.
Front Desk Receptionist
Upointe
Waco
03.2022 - 10.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, packages, and other correspondence.
- Handled payment processing and provided customers with receipts and proper bills and change.
Forklift Operator
Merrick
Waco
09.2021 - 02.2022
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Followed safety protocols while operating machines and equipment.
- Troubleshot technical issues that arose during assembly process.
- Reported any issues to supervisor immediately for resolution.
- Verified accuracy of finished products against work orders or blueprints.
- Conducted routine maintenance checks on all machinery used in the production line.
Server Assistant
Ridgewood Country Club
Waco
05.2021 - 12.2021
- Greeted guests and answered any questions they had about the menu.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Demonstrated ability to multi-task by performing additional duties as assigned.
Intake Specialist
Support Services Group
Waco
08.2020 - 04.2021
- Conducted initial intake interview to obtain client information for FEMA, including, geographical data, presenting problem, legal status, and other pertinent information.
- Provided crisis intervention services as needed to clients in distress.
- Reviewed referral sources for appropriateness prior to admission into program.
- Maintained accurate records of all client interactions according to agency policies and procedures.
Production Technician
Area 51 Manufacturer
Waco
03.2020 - 07.2020
- Adjusted machine settings to complete tasks accurately according to specifications.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Communicated regularly with team members regarding progress and updates on tasks assigned.
Customer Support Specialist
C3 Connections
McGregor
10.2018 - 01.2020
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up to date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service.
Education
Food Handlers, CPR, Cyber Security
Texas State Technical College
Waco, TX04.2025
Skills
- Customer Relations
- Quality Assurance
- Documentation Management
- Shipment Palletization
- Order Fulfillment
- Warehouse Organization
- Order Preparation
- Material Handling
- Problem-Solving
- Forklift Operations
- Pallet Jacks
- Picking
- Packing
- Packaging
- Labeling
- Crisis Intervention
- Technical Support
- Data Entry
- Customer Service
- Okta
- Salesforce
- Jabber
- Finesse
Additional Information - Additional Skills
- Fast Learner
- Fast paced
- Ability to work independently
- Work well with others
- Upbeat
- Diligent
Timeline
CSR
IBEX Global
12.2024 - 05.2025
Apple Card Specialist
Apple Card Specialist
05.2023 - 11.2024
Customer Service Representative
Conduent Solutions
12.2022 - 03.2023
Front Desk Receptionist
Upointe
03.2022 - 10.2022
Forklift Operator
Merrick
09.2021 - 02.2022
Server Assistant
Ridgewood Country Club
05.2021 - 12.2021
Intake Specialist
Support Services Group
08.2020 - 04.2021
Production Technician
Area 51 Manufacturer
03.2020 - 07.2020
Customer Support Specialist
C3 Connections
10.2018 - 01.2020
Food Handlers, CPR, Cyber Security
Texas State Technical College