Willow Zengotita
Lakeland,FL
Summary
Reliable and detail-oriented worker seeking a Mail Carrier position with USPS. Strong work ethic, excellent time management, and experience handling customer interactions in fast-paced environments. Able to work independently, follow routes accurately, and handle physically demanding tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mayday Ice Cream
01.2024 - Current
- - Managed daily operations in a fast-paced environment while maintaining accuracy and efficiency
- - Handled customer concerns and resolved issues professionally
- - Trained and supervised team members to ensure tasks were completed on time
- - Maintained organization of inventory and workspace
- - Demonstrated reliability and strong time management under pressure
Customer Service Associate
Mayday Ice Cream
01.2023 - 01.2024
- - Provided high-quality customer service in a busy setting
- - Accurately handled cash transactions and orders
- - Maintained cleanliness and organization of the store
- - Worked collaboratively with team members to meet daily goals
Education
Bachelor of Science - Cybersecurity
University of South Florida (USF)
Tampa12.2026
Skills
- - Time Management
- - Route Navigation
- - Problem-solving
- - Communication
- - Organization
- - Customer Service
- - Attention to Detail
- - Mail Sorting & Organization
- - Address Verification
- - GPS & Route Navigation Tools
- - Basic Record Keeping
- - Cash Handling
Certification
Valid Florida Driver’s License
Comptia A+ Certification
Timus Certification
Languages
English – Advanced
Interests
- Outdoor Work, - Community Engagement, - Physical Fitness
Timeline
Assistant Manager
Mayday Ice Cream
01.2024 - Current
Customer Service Associate
Mayday Ice Cream
01.2023 - 01.2024
Bachelor of Science - Cybersecurity
University of South Florida (USF)