Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wills DeLongchamp

Montgomery,AL

Summary

Results-driven Inquiry Response Coordinator specializing in managing customer inquiries and resolving issues to enhance satisfaction. Known for developing efficient response processes and fostering team collaboration, leveraging strong problem-solving skills and effective communication. Expertise in customer relationship management systems contributes to improved customer experiences.

Overview

6
6
years of professional experience

Work History

Inquiry Response Coordinator

Montgomery Automotive Group
Montgomery, AL
09.2023 - Current
  • Answered customer inquiries promptly, supplying accurate vehicle photos, package details, and pricing to facilitate informed purchasing decisions

Fleet Manager

Montgomery Automotive Group
Montgomery, AL
04.2021 - 09.2023
  • Fostered relationships with clients from beginning to end ensuring customer satisfaction
  • Managed five million dollar floor plan for automobile purchases on a daily basis and coordinated repairs of customer vehicles
  • Coordinated the delivery of inventory and lease fleet vehicles to customers
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Maintained high volume vehicle turnaround rate of 20+ vehicles a week

Service Technician

Montgomery Automotive Group
Montgomery, AL
05.2020 - 04.2021
  • Diagnosed and coordinated repairs while performing routine maintenance to ensure safe, reliable vehicle performance
  • Communicated repair needs and service recommendations to customers in a clear, professional manner, improving understanding and trust

Detailer

Montgomery Automotive Group
Montgomery, AL
11.2019 - 05.2020
  • Performed comprehensive interior and exterior detailing on vehicles, ensuring high-quality finishes to meet customer expectations

Education

Bachelor of Science - Human Environmental Sciences

The University of Alabama
Tuscaloosa, AL
05-2027

The University of Alabama
Tuscaloosa, AL

Skills

  • Customer Service
  • Project Management
  • Team Collaboration
  • Financial Market Knowledge
  • Asset Management
  • Options Trading
  • Personal Investing

Timeline

Inquiry Response Coordinator

Montgomery Automotive Group
09.2023 - Current

Fleet Manager

Montgomery Automotive Group
04.2021 - 09.2023

Service Technician

Montgomery Automotive Group
05.2020 - 04.2021

Detailer

Montgomery Automotive Group
11.2019 - 05.2020

Bachelor of Science - Human Environmental Sciences

The University of Alabama

The University of Alabama
Wills DeLongchamp