Wills Stanley Beaugris
Margate,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
Santo Domingo Pueblo
06.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handle and carefully respond to all inbound and outbound customer inquiries.
- Work with confidential customer information and treat it sensitively.
- Resolving billing issues with customers such as refund and identify policy.
- Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Microcredit Intern
Acme
06.2022 - 01.2023
- Gathered data for market research projects and analyzed findings to make recommendations.
- Monitor utilization of loans and general performance and assisting in loan disbursement.
- Provide business development insight based on clients needs.
- Receive and evaluate loan application forms.
Education
High School Diploma -
College Canado Haitien
06-2016
Some College (No Degree) - Business Administration
University Quisqueya
Skills
- Product Knowledge
- Account updating
- Complaint resolution
- Critical Thinking
- Customer Service
- Technical Support
- Problem-solving abilities
- De-Escalation Techniques
Timeline
Customer Service Representative
Teleperformance
06.2023 - 04.2024
Microcredit Intern
Acme
06.2022 - 01.2023
High School Diploma -
College Canado Haitien
Some College (No Degree) - Business Administration
University Quisqueya
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