Willy Matos
The Bronx,NY
Summary
Accomplished Store Manager with a robust background at Rainbow Shops, adept in inventory management and customer service. Expertise in elevating customer satisfaction and streamlining operations, underscored by a talent for mentoring teams and enhancing sales techniques. Demonstrates exceptional problem-solving and organizational skills, ensuring operational excellence and team agility.
Overview
12
12
years of professional experience
Work History
Store Manager
Rainbow Shops
07.2019 - 08.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Co-Manager
Rainbow Shops
12.2017 - 12.2019
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Rainbow Shops
01.2016 - 11.2017
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Security
Rainbow Shops
04.2014 - 01.2015
- Encouraged sustainable agricultural practices among local farmers, boosting food security.
- Worked closely with security personnel to identify and handle potential security threats, ensuring passenger safety.
- Monitored personnel access and maintained accurate security records.
- Turned in excess cash to maintain drawer security.
- Enhanced overall security by implementing effective surveillance systems and protocols.
Maintenance
Popeyes Lousiana Kitchen
01.2013 - 12.2013
- Collaborated with maintenance teams on preventive maintenance programs aimed at extending the lifespan of critical equipment components.
- Conducted vehicle performance checks and performed maintenance actions.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Reduced equipment maintenance costs through proactive monitoring and preventive maintenance initiatives.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Employee Training
- Store operations
- Inventory Management
- Sales expertise
- Team leadership and coaching
Timeline
Store Manager
Rainbow Shops
07.2019 - 08.2024
Co-Manager
Rainbow Shops
12.2017 - 12.2019
Assistant Store Manager
Rainbow Shops
01.2016 - 11.2017
Security
Rainbow Shops
04.2014 - 01.2015
Maintenance
Popeyes Lousiana Kitchen
01.2013 - 12.2013
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