Willyne Jean-Louis
Fort Lauderdale,FL
Summary
Dedicated and dutiful person with experience in customer care and catering services,particularly cake decorating, and graduated with 4years bachelor’s degree in SOCIAL WORKER posses excellent communication competencies, decision-making, and problem-solving skills. Desire to interact with people and assist underprivileged persons to enhance their welfare. Able to associate with team members in the workplace and flexible to organizational changes. Anticipating securing social work opportunities to execute capabilities in
inspiring roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cake Decorator
Public Grocery Store
Margate, FL
01.2023 - Current
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Assembled multiple tiers of cakes with precision and stability.
- Met with customers to discuss needed bakery items and take orders.
Foster Care Support Specialist (Internship)
4KIDS OF SOUTHFLORIDA
Fort Lauderdale, FL
08.2023 - 11.2023
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Created detailed reports of all service activities for management review.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Associate
Macy's Department Store
Coral Springs, FL
05.2019 - 12.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Supported sales team members to drive growth and development.
- Provided information about products and services available to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Arts - SOCIAL WORKER
Florida Atlantic University
Boca Raton, FL12.2023
Associate of Arts - AA
Broward College
Fort Lauderdale, FL03.2021
Skills
- Client Needs Assessment
- Patient-Centered Care
- Client Advocacy
- Crisis Intervention
- Client Confidentiality
- Resource Navigation
- Intervention Planning
- Cake Decoration
- Food Handling Safety
- Quality Control
Accomplishments
Dean's List
First Generation Scholarship
Bachelor's in Social Worker
Associate degree
Languages
English, CREOLE
Professional
Certification
CHILD WELFARE
Timeline
Foster Care Support Specialist (Internship)
4KIDS OF SOUTHFLORIDA
08.2023 - 11.2023
Cake Decorator
Public Grocery Store
01.2023 - Current
Customer Service Associate
Macy's Department Store
05.2019 - 12.2021
Bachelor of Arts - SOCIAL WORKER
Florida Atlantic University
Associate of Arts - AA
Broward College
CHILD WELFARE
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