Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilma Soto

Joliet,IL

Summary

Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.

Overview

9
9
years of professional experience

Work History

Public Safety Officer

Silver Cross Hospital
New Lenox, IL
11.2023 - Current
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Patient Safety Representative

Silver Cross Hospital
New Lenox, IL
03.2022 - 11.2023
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.

Director of Security

Professional Security Consultants
Bolingbrook, IL
07.2021 - 03.2022
  • Conducted investigations into suspicious activity or violations of company policy.
  • Developed and maintained relationships with local law enforcement agencies to ensure compliance with laws and regulations.
  • Managed budgets related to security operations including staffing costs, equipment purchases.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Interviewed and hired security personnel with strong skill sets and expertise.

Call Center Representative

Hinsdale Orthopedics
Westmont, IL
08.2020 - 07.2021
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored quality improvement activities related to patient care services.

Warehouse Worker

Grainger
Minooka, IL
12.2016 - 08.2020
  • Received and tracked incoming inventory shipments.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.

Security Officer

Harrah's Casino
Joliet, IL
06.2015 - 12.2016
  • Investigated all reported incidents of theft or vandalism on premises.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Education

Criminal Justice

Joliet Junior College
Joliet, IL
05-2016

Bachelor of Arts - Business Administration

Aurora University
Aurora, IL

Skills

  • Conflict de-escalation
  • Knowledge of federal laws
  • Accident investigation
  • Emergency Response
  • Report Preparation
  • Payroll Control
  • Employee Onboarding
  • Organization and Multitasking
  • Hiring and Training
  • Office Supervision

Languages

Spanish
Professional

Timeline

Public Safety Officer

Silver Cross Hospital
11.2023 - Current

Patient Safety Representative

Silver Cross Hospital
03.2022 - 11.2023

Director of Security

Professional Security Consultants
07.2021 - 03.2022

Call Center Representative

Hinsdale Orthopedics
08.2020 - 07.2021

Warehouse Worker

Grainger
12.2016 - 08.2020

Security Officer

Harrah's Casino
06.2015 - 12.2016

Criminal Justice

Joliet Junior College

Bachelor of Arts - Business Administration

Aurora University

Similar Profiles

CREATE PROFILE
Wilma Soto