Wilma Wright

• Managed over 70 client calls a day, providing timely solutions while maintaining quality service standards.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Trained new team members on best practices, fostering a collaborative work environment.
• Led cross-departmental initiatives aimed at enhancing communication and operational efficiency.

• Preformed services to customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
• Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

• Utilized CRM software to track leads and maintain accurate customer records.
• Optimized sales processes, resulting in increased efficiency in call handling and follow-up.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Facilitated appointment scheduling using electronic health record systems to ensure efficient patient flow.
• Educated patients on health services and resources available through department programs.
• Collaborated with healthcare professionals to streamline service delivery and enhance patient satisfaction.

• Managed front desk operations, ensuring smooth visitor and patient flow.
• Confirmed appointments, communicated with clients, and updated client records.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

While at Western Carolina I also received a Minor in Business Law.