Wilma Sue Williams

• Earned Sergeant of the Quarter the first and last quarters of 2024.
• Launched the Hot Topics Binders updating officers of policies and current procedures
• Created and maintained prohibited items policies for Halloween Horror Nights
• Worked to create A frame signs indicating prohibited items during HHN
• Update and maintain the monthly Applause Spotlight Comments Board for Resorts
• Update and maintain multiple bulletin boards in Resorts to update current information for officers
• Supervising and managing officers in multiple locations of Resorts security to ensure patrols are done, packages and persons are inspected upon arrival while providing excellent customer service

Working to ensure the safety and security of guests and employees. Responding to accidents, thefts and property damage and writing reports. Conducting visual inspections of buildings, bags, packages and persons. Providing excellent guest services while remaining calm and controlled in intense situations. Providing crowd control during peak seasons while working with multiple departments. Certified in CPR, AED, and bleeding control procedures. Maintaining confidentiality while working with guests and multiple departments. Responsible for driving and maintaining company vehicles across property while patrolling safely and efficiently.

• Worked as Resorts Security Corporal from June 2023 to January 2024
• Worked as Corporal for Halloween Horror Nights from August to October 2023

• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
• Performed first aid and CPR when necessary during emergency situations.
• Monitored building and property entrances and exits to detect intrusions and protect assets.

• Co-Partner in design and start up of privately owned process and investigation company.
• Responsible for all marketing, sales, daily input of data, correspondence and telephone communications.
• Worked directly with attorneys, clients and investigators to smoothly organize investigations and service of process.

• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Coordinated with store management to address loss prevention concerns.
• Maintained accurate records of losses due to shoplifting or fraud.

• Collected payments and provided accurate change.
• Ensured compliance with local health regulations related to food preparation, storage, sanitation.
• Listened to customer desires and needs to recommend optimal products.

• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Provided administrative support to management team including preparing reports and presentations.
• Implemented quality control measures to uphold company standards.
• Worked closely with Dr. Mitamura to increase his annual revenue over 65% higher than previously collected