Summary
Overview
Work History
Skills
Timeline
Generic

Wilmer DiAz

Preparer
Hollywood,FL

Summary

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Motivated [Job Title] with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Motivated [Job Title] with [Number] years of experience in food service. Detail-oriented and adept at food preparation and plating. Recognized for unwavering focus on food handling safety.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Food Service Worker

Sushi Sake
, Florida
07.2022 - Current
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.

Sales Representative

Metro PCSInc
Miami, FL
03.2019 - Current
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Trained and mentored new sales representatives.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Food Delivery Driver

Tacool
Miramar, FL
02.2021 - 02.2022
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Coordinated work of team of drivers delivering across local area.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Call Center Representative

Assurant
Miami, FL
07.2021 - 01.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Assisted customers by answering questions and responding to inquiries.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Approved and terminated customer contracts upon request.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Boosted customer service satisfaction ratings through consistent quality control.

Pallet Jack Operator

Capstone Management
Medley, FL
07.2019 - 03.2020
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Conducted pre-shift safety inspection on material-handling equipment and notified supervisor of deficiencies.
  • Prepared finished orders by pulling, packing, wrapping and securing products.
  • Utilized air hammers, drills and power tools to build pallets and crates.
  • Prepared boxes of [Products] and stacked pallets.
  • Reviewed product counts for accuracy to communicate results with supervisor.
  • Verified label displays for accuracy of box content.
  • Delivered products to correct dock area and shrink-wrapped palletized orders.
  • Displayed proper manufacturing date on product with legible data codes.
  • Stacked finished cases on pallets following customer specifications.
  • Informed supervisor of maintenance concerns, process problems and product issues.
  • Operated pallet jack to pull orders out of storage areas.

Skills

Efficient customer service expert

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Timeline

Food Service Worker

Sushi Sake
07.2022 - Current

Call Center Representative

Assurant
07.2021 - 01.2022

Food Delivery Driver

Tacool
02.2021 - 02.2022

Pallet Jack Operator

Capstone Management
07.2019 - 03.2020

Sales Representative

Metro PCSInc
03.2019 - Current

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Wilmer DiAzPreparer