Wilna Romelus
West Palm Beach
Summary
Experienced Patient Access Director transitioning into a Practice Manager role, bringing extensive expertise in healthcare administration, patient access management, and revenue cycle operations. Skilled in optimizing front-end processes, leading high-performing teams, and implementing strategies that drive efficiency, compliance, and patient satisfaction. Well-versed in medical coding, billing procedures, insurance policies, and regulatory standards. Passionate about advancing operational excellence and cultivating a patient-centered practice environment.
Overview
8
8
years of professional experience
Work History
Director of Patient Access
Palm Beach Gardens Medical Center
01.2024 - Current
- Spearhead process improvement initiatives to optimize patient access operations and enhance efficiency.
- Manage departmental budgets, staffing, and resource allocation to align with organizational objectives.
- Ensure compliance with healthcare regulations, patient privacy laws, and revenue cycle best practices.
- Foster collaboration with internal and external stakeholders to address patient access concerns.
- Mentor and develop supervisors and staff to promote professional growth and engagement.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
Manager, Patient Access Representative
Palm Beach Gardens Medical Center
01.2022 - 01.2024
- Developed and implemented policies for registration, pre-service financial clearance, and patient access functions.
- Managed operational metrics to ensure adherence to SLAs, regulatory compliance, and budget guidelines.
- Led staffing activities, including hiring, training, and performance evaluations.
- Provided strategic recommendations to hospital leadership on workflow optimizations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor, Patient Access Representative
Palm Beach Gardens Medical Center
01.2021 - 01.2022
- Provided mentorship and training for new and existing staff, resolving escalated patient access issues.
- Monitored department performance, ensuring compliance with regulatory and hospital policies.
- Developed and enforced department policies to improve patient access services and efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Lead, Patient Access Representative
Palm Beach Gardens Medical Center
01.2021 - 01.2022
- Managed escalated patient financial and access issues, ensuring seamless registration and authorization.
- Conducted financial counseling, secured insurance verifications, and ensured compliance with billing regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Access Representative II
West Boca Medical Center
01.2019 - 01.2021
- Assisted patients with registration, financial clearance, and insurance verification.
- Ensured HIPAA compliance and maintained the accuracy of patient records.
- Provided front-end support to streamline workflow across multiple departments.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Intake Admission Coordinator
First Step Detox
01.2018 - 01.2019
- Conducted patient interviews, secured admissions documentation, and resolved coverage issues.
- Coordinated with medical staff to facilitate smooth patient intake and discharge processes.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
Education
Master of Science - Health Care Administration
South University
Royal Palm Beach, FL05.2023
Bachelor of Science - Health Care Management
South University
Royal Palm Beach, FL05.2017
Skills
- Healthcare Management Software: Cerner, Meditech, Invision, Siemens, NextGen
- Revenue Cycle & Billing Systems: Patient Access Intelligence, PBAR, Availity
- Data Analytics & Reporting: Microsoft Excel (Advanced)
- Compliance & Regulatory Knowledge: HIPAA, Medicare/Medicaid Regulations, Audit Compliance
- Workforce & Project Management: Kronos, Workforce Solutions
Timeline
Director of Patient Access
Palm Beach Gardens Medical Center
01.2024 - Current
Manager, Patient Access Representative
Palm Beach Gardens Medical Center
01.2022 - 01.2024
Supervisor, Patient Access Representative
Palm Beach Gardens Medical Center
01.2021 - 01.2022
Lead, Patient Access Representative
Palm Beach Gardens Medical Center
01.2021 - 01.2022
Patient Access Representative II
West Boca Medical Center
01.2019 - 01.2021
Intake Admission Coordinator
First Step Detox
01.2018 - 01.2019
Master of Science - Health Care Administration
South University
Bachelor of Science - Health Care Management
South University
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