Wilna Romelus
West Palm Beach
Summary
Seeking a challenging role in healthcare administration where I can leverage my extensive experience in medical coding, billing procedures, insurance policies, and operational management to contribute to the organization's success and improve overall efficiency.
Reliable, Results-Driven Healthcare Professional
Healthcare professional with comprehensive background in patient access and management. Successfully improved patient intake processes and enhanced operational efficiency. Known for fostering collaborative team environments and consistently achieving organizational goals. Expertise in conflict resolution and process improvement.
Overview
3
3
years of professional experience
Work History
Director of Patient Access
Palm Beach Gardens Medical Center
06.2024 - Current
- Lead the implementation of process improvements to meet both Conifer and client goals, consistently meeting performance metrics and identifying opportunities for enhancement
- Oversee patient access operations, including technology, processes, and regulations, ensuring efficiency and compliance
- Manage staffing activities including recruitment, training, wage activities, and performance evaluation; mentor supervisors and staff to support engagement and professional development
- Collaborate with Client Services to address patient access concerns and ensure smooth operational workflows
- Proactively communicate issues affecting performance, recommending solutions for improvement
Manager, Patient Access Representative
Palm Beach Gardens Medical Center
09.2022 - 06.2024
- Assisted in developing short- and long-term strategies for registration and financial clearance activities, including pre-service and point-of-service functions
- Managed operational metrics, ensuring alignment with Service Level Agreements (SLAs) and budgetary guidelines
- Supervised staffing activities, including hiring, training, performance appraisals, and staff engagement
- Enforced departmental policies, ensuring compliance with hospital and corporate guidelines
- Provided ongoing feedback to leadership, identifying areas for improvement and offering solutions
Supervisor, Patient Access Representative
Palm Beach Gardens Medical Center
11.2021 - 09.2022
- Provided support and training for new and existing staff, assisting with escalated patient access issues
- Managed daily activity reports, ensuring compliance with performance metrics and hospital policies
- Developed and implemented new policies to enhance departmental operations and improve service delivery
- Ensured a high level of customer service, handling patient inquiries and resolving issues promptly
- Supported management in achieving operational goals and maintaining departmental efficiency
Lead, Patient Access Representative
Palm Beach Gardens Medical Center
11.2021 - 09.2022
- Managed escalated issues, collaborating with department leaders to enhance operational processes
- Conducted patient financial counseling, ensuring compliance with patient liability collection procedures and hospital policies
- Secured medical necessity verifications and insurance eligibility, coordinating with payers for authorizations
- Delivered world-class customer service while ensuring financial clearance and compliance with legal requirements
Education
Master of Science - Health Care Administration
South University
Royal Palm Beach, FL06-2023
Bachelor of Science - Health Care Management
South University
Royal Palm Beach, FL06-2017
Skills
- Healthcare management
- Staff development
- Revenue cycle management
- Patient Satisfaction
- HIPAA compliance
- Insurance verification
- Admissions processes
- Cerner
- Document Management
- Patient Access Intelligence
- PBAR, and other billing and coding platforms
- Kronos
Timeline
Director of Patient Access
Palm Beach Gardens Medical Center
06.2024 - Current
Manager, Patient Access Representative
Palm Beach Gardens Medical Center
09.2022 - 06.2024
Supervisor, Patient Access Representative
Palm Beach Gardens Medical Center
11.2021 - 09.2022
Lead, Patient Access Representative
Palm Beach Gardens Medical Center
11.2021 - 09.2022
Master of Science - Health Care Administration
South University
Bachelor of Science - Health Care Management
South University
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