Wilnelia Marzan

Business Analyst

• Interface with customers to implement business solution applications.
• Analyze workflows and conduct test processes to improve customer systems
• Identified process inefficiencies through analysis and outlined sensible solutions.
• Led cross-functional teams to analyze and understand operational impacts and opportunities of technology changes.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback
• Offered support efforts, ensuring business continuity through cross-training, documentation, and data backups.

Revenue Cycle Analyst

• Performed cash monitoring, bank reconciliations, and cash balance maintenance. Managed and audited accounts receivable and accounts payable entries.
• Conduct assessment, designing, implementation, and auditing of key revenue services projects, including its processes and procedures.
• Evaluated operational performance to identify change opportunities and provide action plans to address them.
• Monitor key indicators on a weekly basis to determine operational and financial impacts. Provided training on improving revenue accuracy.

• Performed Cash Monitoring, Bank Reconciliations, and Cash Balance.
• Accounts Receivable Entry, Reconciliation, and Monitoring.
• Accounts Payable Entry, Reconciliation, and Monitoring.
• Receipt Control, Supplier Register and Disbursement Activities.
• Purchase Order & Invoice Control, Production Support.
• Payroll Management and Quarterly Return Preparation/Analysis.
• Journal Entries, General Ledger Management & Financial Reports Preparation.
• PICO Declaration Submission and Sales Tax Returns Experience.
• Scheduling, and Appointment Management with Customer Service Relations.
• Data Entry, Clerical, & Support Functions.

• Billing Procedures – Creation, Validation & Audit: Verified daily membership extraction process to enable correct execution of billing process
• Billing Integration Activities for Puerto Rico & Virgin Islands – New & Existing Clients.
• Premium Rate Table Validation.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Member Subscription Experience – Maintenance and Renewal Assistance.
• Support on Accounts Receivable Reconciliation & Maintenance: assisted Reconciliation and Membership departments with occasional special projects
• Internal & External Audit Experience: Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
• Data Entry, Clerical, & Other CPA Support Functions.
• Functioned as key point of contact for billing data integrity matters for clients, vendors, and various internal departments.
• Determined key areas prime for process improvements.