Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wilnell Paul

Houston,TX

Summary

Diligent and solution-driven Customer Service Representative with proven strengths in conflict resolution, technical support, and accurate data entry. Recognized for resolving customer complaints with integrity and professionalism, resulting in increased satisfaction and retention. A motivated team player, committed to contributing to company-wide goals through excellent communication and service delivery.

Overview

3
3
years of professional experience

Work History

Advisor II Customer Service Representative

Concentrix
10.2024 - Current
  • Guided customers through inquiries and delivered comprehensive product information.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Documented customer interactions using internal software systems for tracking.
  • Participated in training sessions to improve service delivery skills.
  • Handled escalated concerns by coordinating with relevant departments for resolution.

Unit Coordinator

Sage Rehabilitation Hospital
Baton Rouge, Louisiana
02.2024 - 10.2024
  • Coordinated patient admissions and discharges for effective flow in rehabilitation settings.
  • Maintained accurate patient records using electronic health record systems.
  • Communicated with patients and families to provide updates on care progress.
  • Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
  • Facilitated training sessions for new staff on hospital protocols and procedures.

Unit Coordinator

Baton Rouge General Hospital
Baton Rouge, Louisiana
06.2022 - 10.2024
  • Coordinated patient admissions and discharges for effective flow in rehabilitation settings.
  • Maintained accurate patient records using electronic health record systems.
  • Monitored inventory levels of medical supplies and ordered replacements as needed.
  • Facilitated training sessions for new staff on hospital protocols and procedures.
  • Assisted in resolving conflicts between staff members or departments.
  • Managed hall occupancy and assignments and oversaw compliance with regulations.

Education

High School Diploma -

New Iberia Senior High School
New Iberia, LA
05-1995

Skills

  • Customer service
  • CRM software and call documentation
  • Conflict resolution
  • Google Suite and Microsoft Teams
  • Cross-functional collaboration
  • Citrix and Genesys
  • Navigate through multiple systems
  • 45 WPM typing speed

References

References available upon request.

Timeline

Advisor II Customer Service Representative

Concentrix
10.2024 - Current

Unit Coordinator

Sage Rehabilitation Hospital
02.2024 - 10.2024

Unit Coordinator

Baton Rouge General Hospital
06.2022 - 10.2024

High School Diploma -

New Iberia Senior High School

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