Wilner JeanPierre
Springfield,United States
Summary
Computer Technician with extensive expertise in IT infrastructure management, network administration, and technical support, honed over a 15-year career. Demonstrates proficiency in cloud computing, data analysis, and system integration, effectively enhancing system efficiency and reducing downtime. Collaborative team player with a focus on delivering innovative tech solutions and optimizing resource allocation to achieve measurable operational improvements.
Overview
2026
2026
years of professional experience
Work History
Alarm security technician
AT&T
05.2022
- Install and maintain alarm systems, ensuring optimal performance and client satisfaction.
- Swiftly resolved technical issues, enhancing system reliability and trust.
- Collaborated to improve installation processes, significantly reducing setup time.
- Trained clients on system usage, boosting user confidence and cutting support calls.
- Conducted safety checks, ensuring compliance with industry standards.
- Installed and programmed alarm systems, enhancing client security and achieving improved customer satisfaction ratings.
IT
State of Illinois (DOIT)
01.2022 - Current
- Manage IT infrastructure, enhancing system efficiency and reducing downtime through proactive measures.
- Implement security protocols, safeguarding data integrity and minimizing breaches.
- Collaborate with cross-functional teams, delivering tech solutions that streamline operations.
- Analyze system performance, identifying areas for improvement to optimize resource allocation.
- Enhanced IT infrastructure management, achieving measurable improvements in system uptime and operational efficiency.
Computer Support Specialist
RL Canning
2019 - 2021
- Provided technical support for hardware and software issues, enhancing user experience.
- Diagnosed and resolved network connectivity problems, ensuring minimal downtime.
- Assisted in the setup and configuration of new systems, streamlining deployment processes.
- Maintained accurate documentation of support requests and resolutions for future reference.
- Collaborated with team members to implement system upgrades, improving overall performance.
- Trained end-users on software applications, increasing proficiency and productivity levels.
- Led troubleshooting sessions for complex issues, fostering knowledge sharing among staff.
- Resolved computer and system networking problems to maintain user productivity.
Cable technician
Comcast
02.2010 - 05.2019
- Installed and maintained cable systems, enhancing service reliability and customer satisfaction.
- Diagnosed and resolved technical issues, boosting service uptime and client trust.
- Trained new technicians, improving team efficiency and skill levels.
- Conducted routine inspections, ensuring compliance with safety standards and reducing outages.
- Installed and maintained cable systems, ensuring high-quality service delivery and achieving a noticeable increase in customer satisfaction ratings.
Education
Air conditioning
ATI
Miami, FL06.2011
Computer technology
Indiana Wesleyan University-National & Global
Marion, Indiana10.2022
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ATI College Florida
West Palm Beach06.2010
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Chimtek university
Port-au-Prince06.2004
High School Diploma - Technical Writing
Juvenat High school
Carrefour(Haiti)09.1998
Skills
- Networking
- Technical Support
- Cloud Computing
- Data Analysis
- Project Management
- User Training
- System Integration
- Cable fishing
- Service calls
- Customer service
- Alarm systems
- Wireless security
- Equipment Repair
- Mobile security
- Video surveillance
- Two-factor authentication
- Data encryption
- Firewall configuration
- Cable pulling
- Wiring installations
- Installation and repairs
- Blueprint reading
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Self motivation
- Computer literacy
- Software diagnostics
Languages
French
Native or Bilingual
Hatian creol
Native or Bilingual
English
Full Professional
Timeline
Alarm security technician
AT&T
05.2022
IT
State of Illinois (DOIT)
01.2022 - Current
Cable technician
Comcast
02.2010 - 05.2019
Computer technology
Indiana Wesleyan University-National & Global
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ATI College Florida
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Chimtek university
Computer Support Specialist
RL Canning
2019 - 2021
Air conditioning
ATI
High School Diploma - Technical Writing
Juvenat High school
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