Wilneshia Edwards
Clearwater
Summary
Associate with a solid background in business operations and client management. Expertise in building strategic partnerships and refining processes to improve operational efficiency. Strong communication and collaborative skills drive effective problem-solving. Past contributions led to higher customer satisfaction and substantial process optimizations.
Overview
8
8
years of professional experience
Work History
Amazon Fulfillment Centers Associate
Amazon Warehouse
05.2023 - 09.2025
- Analyzed market trends to support strategic decision-making and identify growth opportunities.
- Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency.
- Developed reports on project progress, ensuring accuracy and timely communication to stakeholders.
- Assisted in implementing new software solutions, improving workflow management and team collaboration.
- Conducted research to inform best practices, contributing to improved project outcomes and client satisfaction.
- Facilitated training sessions for new team members, promoting knowledge sharing and skill development.
Customer Service Representative
Virtual Role
03.2021 - 05.2022
- Promptly resolved customer inquiries, enhancing satisfaction and fostering loyalty.
- Facilitated order and return processing to deliver timely service.
- Handled complaints professionally, leading to positive resolutions.
- Leveraged CRM software for tracking interactions and maintaining accurate records.
Resident Assistant
Bayside Terrace Assisted Living
01.2018 - 02.2019
- Cultivated welcoming atmosphere that increased resident satisfaction. Maintained high standards in living area upkeep for resident comfort. Organized activities to encourage community involvement and promote well-being.
Education
High School Diploma - GPA: 3.0
Dixie Hollins High School
Kenneth City, FLSkills
- Analytical data interpretation
- Inventory oversight and management
- Operational equipment handling
- Compliance with safety standards
- Relationship management with customers
- Documentation and recordkeeping expertise
- Effective time utilization strategies
- Troubleshooting and problem resolution skills
- Organizational multitasking abilities
- Vendor partnership management
- Exceptional customer service skills
- Teamwork and collaboration proficiency
- Meticulous attention to detail in operations
Timeline
Amazon Fulfillment Centers Associate
Amazon Warehouse
05.2023 - 09.2025
Customer Service Representative
Virtual Role
03.2021 - 05.2022
Resident Assistant
Bayside Terrace Assisted Living
01.2018 - 02.2019
High School Diploma - GPA: 3.0
Dixie Hollins High School