Wilqueides Wilson
Miami,FL
Summary
Adept at ensuring operational excellence, I leveraged my housekeeper operations knowledge and guest service excellence at Confidential Client and Mccray Global Protection. My proactive approach and ability to multitask significantly enhanced guest satisfaction and safety, showcasing my reliability and strong organizational skills without the need for numerical validation.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Houseman
Confidential Client
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Washed and put away kitchen dishes, utensils and glassware.
Security Officer
Mccray Global Protection
Miami, FL
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
GED -
Greenssprings High School
Miami, FLSkills
- Hotel operations knowledge
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Maintenance awareness
- Guest Service Excellence
- Time Management
- Multitasking and Prioritizing
- Interior and exterior cleaning
- Housekeeping
- Deep Cleaning Protocols
- Customer Service
- Guest Request Response
- Window Cleaning
- Data Entry
- Quality Control
- Teamwork and Collaboration
- Repair Service Coordination
- Clear Communication
- Organizational Skills
- Cleaning bathrooms
Certification
Security D license
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Officer
Mccray Global Protection
08.2022 - Current
Houseman
Confidential Client
GED -
Greenssprings High School