Wilser Pinto
Los Angeles
Summary
Dynamic Technician with extensive experience at AT&T, excelling in troubleshooting and installation. Proven ability to enhance customer satisfaction through effective communication and quality control. Skilled in equipment maintenance and safety compliance, with a strong focus on performance improvement and team training. Recognized for adaptability and attention to detail in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technician Install/repairs
AT&T
Los Angeles
08.2010 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
Installer Repair Technician
Direct TV
Los Angeles
03.2005 - 07.2010
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Education
Low Voltage High Voltage Knowledge
Pacific Palisades High
Pacific Palisades Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Documentation and reporting
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Heavy lifting
- Repair services
- Workload management
- Routine Inspections
- Equipment Repair
- Deadline oriented
- OSHA compliance
- Team Training
- Relationship building
- Safety Equipment
- Product Inspections
- Electrical repair
- Extensive organizational skills
- Performance improvement
- Issue resolution
- Assembly and production
- Tech-Savvy
- Mechanical aptitude
- Hardware installation
- Operations monitoring
- Document preparation
- System installation
Certification
Climbing OSHA safety trouble shooting customer service
Languages
Spanish
Native or Bilingual
Timeline
Technician Install/repairs
AT&T
08.2010 - Current
Installer Repair Technician
Direct TV
03.2005 - 07.2010
Low Voltage High Voltage Knowledge
Pacific Palisades High