Wilserlande Spady
Orlando
Summary
Dynamic professional with a proven track record at Prime Flight, excelling in workload prioritization and customer relations. Successfully led a team to exceed performance targets while enhancing client satisfaction through effective issue resolution. Skilled in health and safety compliance, fostering a collaborative environment that promotes excellence and repeat business.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cleaning Team Leader
Prime Flight
08.2024 - Current
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
Customer Service Representative
MSC Cruises
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - CNA
Quality Allied
Orlando, FLHigh School Diploma -
College Mixte Prince Ringuet
Port Au Prince HTI07-2021
Skills
- Workload prioritization
- Waste disposal
- Health and safety compliance
- Chemical handling
- Customer service
- Microsoft office
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creyol
Native or Bilingual
Certification
- CNA - Certified Nurse Assistant
Timeline
Cleaning Team Leader
Prime Flight
08.2024 - Current
Customer Service Representative
MSC Cruises
10.2023 - 05.2024
No Degree - CNA
Quality Allied
High School Diploma -
College Mixte Prince Ringuet
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