Wilsheard Blackshear III
Carnot-Moon,Pennsylvania
Summary
Dynamic leader with a proven track record at A Quality Facility Services, enhancing team efficiency and customer satisfaction. Skilled in problem-solving and relationship building, adept at multitasking and adapting to meet challenging demands. Achieved significant improvements in operational workflows and safety protocols, demonstrating exceptional attention to detail and team collaboration.
Overview
35
35
years of professional experience
Work History
Supervisor
A Quality Facility Services
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of [Number] person team with specific daily tasks and responsibilities.
- Managed communication between associates and management, addressing key issues and needs.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
- Kept accurate and detailed records of personnel progress and productivity.
- Built relationships with customers and managed accounts to drive revenue and profit.
Night Shift Supervisor
Interstate Building Maintenance
10.2015 - 06.2023
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of [Number] person team with specific daily tasks and responsibilities.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Managed communication between associates and management, addressing key issues and needs.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
- Upheld federal safety standards and environmental disposal protocols.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Night Manager
McDonald's
01.2010 - 07.2015
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Implemented cost-saving measures to maximize profit margins.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
- Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
- Coordinated with maintenance staff to promptly address and resolve any facility issues reported at night, minimizing guest inconvenience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Contract Laborer
The Wright Handyman Services
06.1990 - 05.2010
- Enhanced client satisfaction by delivering high-quality work and addressing concerns promptly.
- Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.
- Displayed strong attention to detail in measuring, cutting, and assembling materials to ensure precise fit and alignment in finished projects.
- Improved project efficiency by consistently meeting deadlines and maintaining clear communication with team members.
- Provided valuable input during planning stages, contributing to the successful execution of complex projects.
- Managed inventory of tools, equipment, and supplies to ensure optimal availability for each project phase without delays or shortages.
- Developed strong relationships with clients through excellent customer service skills, including active listening and prompt issue resolution when necessary.
- Reduced safety incidents by strictly adhering to safety protocols and leading safety training sessions for new hires.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklifts and boom lifts to complete various tasks.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Helped with erecting scaffolding and ladders.
- Managed safe and efficient use of tools and equipment on construction sites.
- Installed drywall, siding and other structural components.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Helped with door and window installations.
- Provided labor support to carpenters, masons and other skilled trades.
- Worked on sites, installing roofs and other exterior components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Mixed and poured concrete for variety of projects.
Education
High School Diploma -
Lawrence County Vocational Technical School
New Castle, PA06-1990
Skills
- Attention to detail
- Goal oriented
- Customer service
- Relationship building
- Expectation setting
- Verbal and written communication
- Safety protocols
- Task delegation
- Problem-solving
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Active listening
- Adaptability
- Self motivation
- Reliability
- Team collaboration
- Teamwork
Accomplishments
- Supervised team of 12 staff members.
- Achieved customer satisfaction through effectively helping with productivity
- Documented and resolved any issues which led to satisfied customers
- Achieved company advancements by completing tasks with accuracy and efficiency.
Timeline
Supervisor
A Quality Facility Services
06.2023 - Current
Night Shift Supervisor
Interstate Building Maintenance
10.2015 - 06.2023
Night Manager
McDonald's
01.2010 - 07.2015
Contract Laborer
The Wright Handyman Services
06.1990 - 05.2010
High School Diploma -
Lawrence County Vocational Technical School
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