Wilson Alvarado
Winter Garden
Summary
Dynamic and dedicated professional with a proven track record at Walt Disney World Resort, excelling in guest service and satisfaction. Skilled in multitasking and problem-solving, I effectively enhanced dining experiences while training new team members. Committed to maintaining high standards of cleanliness and operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
Walt Disney World Resort
Orlando, FL
08.2025 - 01.2026
- Delivered exceptional guest service in fast-paced dining environments.
- Accurately processed orders and managed payments using POS systems.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new team members on service protocols and menu knowledge.
- Adapted quickly to changing priorities during peak service hours, ensuring operational efficiency.
- Engaged with guests to provide personalized dining experiences and address inquiries.
McDonald’s Crew Member
McDonald's Restaurant
Coamo, Puerto Rico
06.2025 - 07.2025
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment safely to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to optimize workflow during peak hours.
Technology Assistant
University of Puerto Rico
Mayagüez, Puerto Rico
08.2024 - 05.2025
- Provided technical support for faculty and students, resolving hardware and software issues efficiently.
- Assisted in the maintenance of classroom technology, ensuring readiness for instructional use.
- Collaborated with IT team to implement new software solutions, enhancing user experience across campus.
- Conducted training sessions for peers on emerging technologies and best practices in tech usage.
- Troubleshot network connectivity problems, facilitating smooth communication between users and systems.
Maintenance Crew Member
Municipality of Coamo
Coamo, Puerto Rico
06.2024 - 08.2024
- Operated maintenance tools and equipment for routine repairs and upkeep of municipal facilities.
- Assisted in performing landscaping tasks, ensuring clean and safe public spaces.
- Supported the inspection of infrastructure, identifying areas needing repair or improvement.
- Collaborated with team members to maintain safety standards during maintenance operations.
- Followed routine maintenance checklist.
Education
High School Diploma -
Escuela Superior Ramon Jose Davila
Coamo, Puerto RicoSkills
- Guest satisfaction
- Guest service
- Flexible schedule
- Guest relations
- Cleaning procedures
- Preventive Maintenance
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Server
Walt Disney World Resort
08.2025 - 01.2026
McDonald’s Crew Member
McDonald's Restaurant
06.2025 - 07.2025
Technology Assistant
University of Puerto Rico
08.2024 - 05.2025
Maintenance Crew Member
Municipality of Coamo
06.2024 - 08.2024
High School Diploma -
Escuela Superior Ramon Jose Davila